Guadalupe Bautista
Auckland,Birkenhead
Summary
highly experienced in different fields, as administration, customer service, collections.
Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Overview
6
6
years of professional experience
Work History
Collections Officer
Debtworks
06.2021 - Current
- Assisted debtors in setting up payment plans to recover overdue balances.
- Advised customers of necessary actions and strategies for debt repayment.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanour.
Assistant Manager
Archie Brothers
01.2020 - 06.2021
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Offered advice and assistance to customers, paying attention to special needs.
Assistant Store Manager
SUBWAY®Restaurants
04.2018 - 01.2020
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Quality Control Administrator
Labintect
01.2015 - 03.2016
- Improved quality processes for increased efficiency and effectiveness.
- Developed and deployed production control plans and created work instructions and procedures.
- Calibrated instruments and scales in production area and quality lab.
- Adhered to all legal, safety and health standards.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Education
Bachelor of Science - Chemical Engineering
Toluca Institute of Technology
MexicoSkills
- Administration and Management
- attention to detail
- Proficient Microsoft Office skills
- Excellent communication skills both verbal and written
- Strong team play
- to multi-task and manage time effectively
- problem-solving
- Customer Service Skills
Additional Information
Working rights - resident visa.
Languages
Spanish
Native or Bilingual
Timeline
Collections Officer
Debtworks
06.2021 - Current
Assistant Manager
Archie Brothers
01.2020 - 06.2021
Assistant Store Manager
SUBWAY®Restaurants
04.2018 - 01.2020
Quality Control Administrator
Labintect
01.2015 - 03.2016
Bachelor of Science - Chemical Engineering
Toluca Institute of Technology
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