Gulgul Acharya
Glendene
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Inside Sales Account Manager & Operation 2IC
Chillisoft Limited
05.2021 - Current
- Managing Inside Sales Representatives team – managing leaves, training, managing performance & target
- Managing allocated Client accounts alongside meeting and exceeding monthly and quarterly sales Target
- Managing all Non-ESET orders – raising PO to vendor & processing orders
- Manage all the Mimecast renewals list – Quoting, renewing, upselling & cross selling
- Deal registering and quoting Netskope New and Renewals
- Managing high tier ESET Renewals – Quoting, Renewing, Upgrading to cloud bundles
- Dealing with new ESET customer – giving options, taking through sales process & closing the deal
- Provide product & licensing information, pricing & quotations for new and existing customers
- Educate clients on the best available cyber security solution to best suits to their requirements
- Assist partners with pricing for tenders and proposals – price and term negotiations
- Take escalation calls from partners
Annuity Lifecycle Specialist (Juniper Networks and Palo Alto Networks)
Westcon-Comstor New Zealand
11.2019 - 05.2021
- Be a trusted leader and advisor for some of Westcon’s key partner relationships
- Maintain a deep understanding of your client’s solutions, technologies and their business in order to maximise Westcon’s ability to offer support and strategic insight to continuously provide value to their business
- Be accountable for all aspects of delivering the contracted annuity services while working with the wider Westcon team to deliver the client’s outcomes
- Support the whole contract lifecycle from negotiation to implementation, renewal and transition
- Act as the first point of escalation for Westcon’s resolver groups and clients, including stepping into the role of Incident Manager for major incidents
- Ensure a high standard of service performance by implementing the appropriate policies and procedures, monitor the delivery of services and evaluate client feedback to improve quality improvement processes
- Participate in solution review meetings, contributing thoughts and ideas to establish a high-quality service experience for Westcon’s clients
- Support customers, the other internal departments with regard to technical components of Westcon-Comstor order enquiries and sales
- Support resellers by designing technical solutions
- Educate clients on the best available solution, tools or collateral
Customer service representative- ICT Sales
IINET
04.2016 - 10.2019
- Assessing customer’s needs and explaining the ICT product and services which meet their daily needs
- Promoting iiNet products and services to existing and prospective clients
- Acquiring and updating knowledge via personal learning with informal means outside of work
- Explaining and negotiating price quote and credit terms, and completing and recording sales orders
- Follow-up on a delivery of goods, installation of equipment and the provision of services
- Creating sales report on completed sales and the marketability of ICT goods and services
- Ensuring customer satisfaction with ICT goods and services provide and addressing any issue arising
- Preparing sales reports, and maintaining and submitting records of business expenses incurred
Technical Support - Tire 1
Concentrix
06.2015 - 04.2016
- Provide technical and customer service support to customers
- Resolve a customer’s technical request, when possible, in a single telephone call using troubleshooting protocols
- Handle inquiries from customers via the telephone using appropriate telephone manner
- Promote support related products and services
- Process any sales made for support related products and services
- Maintain and update customer registration information into the database
- Enter notes about the customer inquiry and solution provided into the database
- Attend meetings and training to maintain knowledge of products and services (technical & operational)
- Research relevant internet and intranet sites and databases to keep knowledge of products, services, and operational procedures up-to-date
Senior Travel Sales Consultant
Onkar Infotech Pvt. Ltd.
11.2002 - 01.2015
- Supervising a team of 15-20 staff of Jr
- Travel sales consultant
- Consulting & advising the clients on their travel or holiday plans
- Performing general administration duties, assisting the clients with their visas, passports, insurance & other travel-related documents
- Maintaining relationships with suppliers & tour operators; promoting & selling events, attractions & package tours
- Investigating and solving customer’s long-standing or complex problem related to travel product such as flights and packages booking, cancellation, payment issues
- Motivating & training team Members in optimizing their contribution levels
- Ensuring the performance of the staff is of a high standard
- Strive for team consensus and win-win agreements
Education
PG Diploma In Management - Marketing Management
Whitireia Community Polytechnic
Auckland12.2015
Diploma In Travel And Tourism Management - Tourism And Travel Management
IITTM Bhubaneswar
Bhubaneswar, Odisha01.2002
Bachelor Of Arts - Economics Honours
Ravenshaw Autonomous College
Cuttack01.2001
Skills
- People Management
- Training and development
- Sales Operations
- Account management
- Customer relationship building
- Sales team leadership
Certification
- AWS Cloud Practitioner Essentials Certification
- Netskope Cloud Security Sales Associates Certification
- Mimecast Sales Expert Certification
- ESET Sales Specialist Certification
- CyberArk Certified Sales Professional Access
- Imperva Partner Sales Accreditation
Timeline
Inside Sales Account Manager & Operation 2IC
Chillisoft Limited
05.2021 - Current
Annuity Lifecycle Specialist (Juniper Networks and Palo Alto Networks)
Westcon-Comstor New Zealand
11.2019 - 05.2021
Customer service representative- ICT Sales
IINET
04.2016 - 10.2019
Technical Support - Tire 1
Concentrix
06.2015 - 04.2016
Senior Travel Sales Consultant
Onkar Infotech Pvt. Ltd.
11.2002 - 01.2015
PG Diploma In Management - Marketing Management
Whitireia Community Polytechnic
Diploma In Travel And Tourism Management - Tourism And Travel Management
IITTM Bhubaneswar
Bachelor Of Arts - Economics Honours
Ravenshaw Autonomous College
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