Gulsheen
Christchurch,CAN
Summary
Professional with experience in restaurant operations, known for delivering excellent customer service and maintaining high standards. Strong focus on teamwork, adaptability, and achieving results. Skilled in managing staff, ensuring efficient service, and handling customer inquiries. Reliable and flexible, thriving in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Restaurant Assistant
Spagalimis Pizzeria Takeaway Bar
10.2025 - Current
- Assisted with food preparation and assembly to ensure timely service during peak hours.
- Maintained cleanliness and organization of workstations to comply with health and safety standards.
- Supported front-of-house operations by greeting customers and taking orders efficiently.
- Collaborated with team members to streamline workflow and enhance customer experience.
- Participated in inventory management tasks, ensuring stock levels met daily demands.
- Resolved customer complaints professionally, turning potentially negative experiences into positive ones that encouraged return visits.
Quality Control Manager
Panjab University
07.2016 - 04.2025
- Developed and implemented quality control protocols to enhance product reliability.
- Led cross-functional teams in addressing quality issues and implementing corrective actions.
- Conducted regular audits to ensure compliance with regulatory standards and internal policies.
- Trained staff on quality assurance procedures, fostering a culture of continuous improvement.
Education
Master of Science - Pharmacy
Panjab University
India06-2013
Skills
- Customer service orientation
- Ensuring hygiene standards
- Professional phone communication
- Skilled at prioritizing tasks simultaneously
- Culinary preparation
- Quality management
- Inventory oversight
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 5 in the development of "Quality Validation of Marketed Herbal Formulations".
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Restaurant Assistant
Spagalimis Pizzeria Takeaway Bar
10.2025 - Current
Quality Control Manager
Panjab University
07.2016 - 04.2025
Master of Science - Pharmacy
Panjab University