Guneet Kaur
Christchurch,Canterbury
Summary
With 14 years of experience in customer service, I consistently demonstrate a genuine passion for serving customers with care and a positive attitude. Throughout my career, I am recognized for my exceptional ability to handle customer queries and medical emergencies, receiving numerous appreciation letters and awards. Currently, I successfully completed pre-health level 4, enhancing my knowledge and skills in the field.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Buncos
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Manager
Amberley Indian Kitchen
12.2023 - Current
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Customer Service
Kebab Junction
02.2023 - Current
- Working as a front staff and assisting staff for food preparation
- Assisting customer at the store, over the phone calls and for the online orders
- Handling the customer queries professionally
- Providing customer service by heart
- Assisting staff for covering the shifts without any hindrance
Customer Service Representative
Novotel Christchurch Airport
09.2021 - 03.2023
- Attending phone calls and staff queries over phone calls
- Assisting staff for covering the shifts without any hindrance
- Working as a team at work to achieve the desired goal
- Taking care of health and safety
- Taking serious precautions at work due to the pandemic (Since, it is managed isolation under MIQ)
Receptionist
City Cleaning
02.2020 - 10.2021
- Attending phone calls and staff queries over phone calls
- Assisting staff with enough resources at work
- Assisting staff for covering the shifts without any hindrance
- Working as a team at work to achieve the desired goal
Senior Flight Attendant
Inter Globe Private Limited, Indigo Airline
10.2015 - 06.2019
- Responsible for serving meals, beverages and refreshments to the passengers
- Made in-flight announcements and provided assistance to passengers when needed
- Conducted flight safety check prior to departures and solve passengers’ queries during the flight
- Assisting passengers when anxious also helping with First-Aid treatment such as Heart Attack, Breathlessness, Choking, Severe Bleeding etc
Senior Flight Attendant
Air Costa Airline (India)
03.2015 - 09.2015
- Responsible for serving meals, beverages and refreshments to the passengers
- Made in-flight announcements and provided assistance to passengers when needed
- Conducted flight safety check prior to departures and solve passengers’ queries during the flight
- Assisting passengers when anxious also helping with First-Aid treatment such as Heart Attack, Breathlessness, Choking, Severe Bleeding etc
Flight Attendant
Inter Globe Private Limited, Indigo Airline (India)
01.2013 - 03.2015
- Responsible for serving meals, beverages and refreshments to the passengers
- Made in-flight announcements and provided assistance to passengers when needed
- Conducted flight safety check prior to departures and solve passengers’ queries during the flight
- Assisting passengers when anxious also helping with First-Aid treatment such as Heart Attack, Breathlessness, Choking, Severe Bleeding etc
Receptionist and Administration
Audi Showroom
01.2012 - 12.2012
- Attending phone calls regarding Audi car updates
- Assisting walk in customers for the Audi Car inquiries
- Assisting staff with enough resources at work
- Assisting staff for covering the shifts without any hindrance
- Working as a team at work to achieve the desired goal
Flight Attendant
Spice Jet Private limited (India)
07.2011 - 01.2012
- Demonstrated safety equipment and procedures to passenger
- Responsible for cabin clearance
Education
Associate of Science - Pre Health
Ara Institute of Canterbury
Christchurch, New Zealand, NZ01-2024
Licence Controller Qualification -
ARA Institute of Canterbury
Christchurch06.2023
Graduate Diploma - Hospitality Management
ARA Institute of Canterbury
Christchurch07.2019
Bachelor Degree - Arts
School of Open Learning
New Delhi06.2014
Skills
- Assisting Customers
- Customer Orientation
- Maintaining Company Standards
- Proficiency
- Crew Resource Management
- Aviation Security
- Dangerous Goods Regulations
- Customer service
- Problem-solving
- Training and mentoring
- Decision-making
- Excellent time management skills
- Cash handling
- Adherence to high customer service standards
- Complaint resolution
- Team building and leadership
- Effective workflow management
- Customer relationship management (CRM)
- Exceptional telephone etiquette
- Conflict resolution techniques
- Positive and constructive feedback
- Conflict management
Volunteer Experience
- Always be available to assist people when they are in need of help.
- Awarded as a Divinity Captain.
- Won First prize in Long Jump, Relay race and 100 Meters race.
- Participated in Singing, Dancing and Debate competition.
- Awarded 'Outstanding Performance' in Folk dance.
- Awarded a Certificate for 'Cancer Aid Society' assistance.
- Awarded for being a team leader while studying in the college
References
- Kirandeep Singh, Owner, Kebab Junction, +6421781600, Kebabjunction2021@gmail.com
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
Buncos
05.2024 - Current
Customer Service Manager
Amberley Indian Kitchen
12.2023 - Current
Customer Service
Kebab Junction
02.2023 - Current
Customer Service Representative
Novotel Christchurch Airport
09.2021 - 03.2023
Receptionist
City Cleaning
02.2020 - 10.2021
Senior Flight Attendant
Inter Globe Private Limited, Indigo Airline
10.2015 - 06.2019
Senior Flight Attendant
Air Costa Airline (India)
03.2015 - 09.2015
Flight Attendant
Inter Globe Private Limited, Indigo Airline (India)
01.2013 - 03.2015
Receptionist and Administration
Audi Showroom
01.2012 - 12.2012
Flight Attendant
Spice Jet Private limited (India)
07.2011 - 01.2012
Associate of Science - Pre Health
Ara Institute of Canterbury
Licence Controller Qualification -
ARA Institute of Canterbury
Graduate Diploma - Hospitality Management
ARA Institute of Canterbury
Bachelor Degree - Arts
School of Open Learning
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