Gunjan Chawla
New Delhi,India
Summary
Motivated and result-driven professional with over six years of experience in customer service and sales across Retail, Solar Energy, and Electricity sectors. Proven ability to build rapport with clients and deliver tailored solutions that enhance customer satisfaction and exceed sales targets.
Overview
11
11
years of professional experience
Work History
Sales Associate / Customer Support Associate
Movinghub NZ Ltd
Auckland, New Zealand
02.2023 - 08.2024
- Delivered exceptional service over calls and emails addressing customer concerns
- Built strong relationships offering tailored solutions
- Converted leads into sales by efficiently managing multiple tasks
- Developed and implemented strategies for customer growth
- Utilized CRM tools for client engagement
Solar Advisor
Proficient Customer Solutions Ltd (SolarZero)
Auckland, New Zealand
07.2021 - 07.2022
- Educated customers on solar products via calls, texts, and emails
- Maintained a professional tone while achieving and exceeding KPIs
- Handled both cold and warm leads in a complex business environment
- Maintained accurate records of interactions and feedback
- Contributed to sales and company profit with high-quality service
Customer Service Representative
SkyCity
Auckland, New Zealand
04.2021 - 07.2021
- Managed customer expectations and coordinated with internal departments
- Acted as a multilingual point of contact and handled billing operations
- Ensured top hygiene standards; occasionally worked as a Barista
- Promoted products and solutions aligned with business needs
Store Assistant
Tank Juice
Whangarei, New Zealand
09.2020 - 04.2021
- Handled order communication between customers and staff
- Maintained hygiene standards and upsold merchandise
- Delivered service excellence aligned with brand expectations
Senior Makeup Artist
Images Bazaar
India
09.2015 - 12.2016
- Created client-specific looks for media and commercial productions
- Led and trained a team on professional makeup and hairstyling techniques
- Worked across films, fashion shows, music videos, and ad shoots
- Documented issue resolutions and ensured adherence to creative briefs
Sales Associate
Sephora
Delhi, India
01.2014 - 08.2015
- Converted walk-in enquiries into successful sales while meeting KPIs
- Demonstrated extensive knowledge of skincare and cosmetic products
- Increased revenue through upselling and cross-selling strategies
Education
Diploma in Applied Management -
NorthTec
Whangarei, New Zealand01.2019
Diploma in Fashion Media Makeup -
Pearl Academy
India01.2013
Bachelor of Arts (Hons) - History
University of Delhi
01.2012
Skills
- Strategic Planning
- Account Management
- Conflict Resolution
- Team Collaboration
- Logical Thinking
- Critical Thinking
- Decision Making
- Customer relationship management
- Sales strategy development
- CRM software usage
- Team collaboration
- Time management
- Conflict resolution
- Upselling techniques
- Friendly and outgoing
Websites
References
Available upon request.
Timeline
Sales Associate / Customer Support Associate
Movinghub NZ Ltd
02.2023 - 08.2024
Solar Advisor
Proficient Customer Solutions Ltd (SolarZero)
07.2021 - 07.2022
Customer Service Representative
SkyCity
04.2021 - 07.2021
Store Assistant
Tank Juice
09.2020 - 04.2021
Senior Makeup Artist
Images Bazaar
09.2015 - 12.2016
Sales Associate
Sephora
01.2014 - 08.2015
Diploma in Applied Management -
NorthTec
Diploma in Fashion Media Makeup -
Pearl Academy
Bachelor of Arts (Hons) - History
University of Delhi