Summary
Work History
Education
Skills
Timeline
Generic

Guochen Wei

Auckland,AUK

Summary

Proven service quality expert with a track record of enhancing guest relations at Mr. Wang, adept at food safety and inspection. Skillfully managed tableside service, boosting walk-in business through exceptional guest engagement and efficient order taking. Demonstrated ability to increase referrals by cultivating warm customer relationships, showcasing both hard and soft skills in a high-paced environment. Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Work History

Restaurant Waiter

Mr.wang
11.2023 - 02.2024
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
  • Responded to requests from patrons for linens and toiletries.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Cultivated warm relationships with regular customers.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Education

No Degree -

Ais
28a Linwood Ave Mount Albert Auckland

Skills

  • Service Quality
  • Order Taking
  • Food safety understanding
  • Food inspection
  • Guest Relations Management
  • Tableside Service
  • Bill computation

Timeline

Restaurant Waiter

Mr.wang
11.2023 - 02.2024

No Degree -

Ais
Guochen Wei