Guoyu Dong
Auckland,AUK
Summary
I am a highly adaptable and quick learner, with diverse work experiences that have shaped me into a mature and proactive IT professional. I have a strong passion for data-related work and consistently maintain a meticulous and responsible work attitude.
Overview
3
3
years of professional experience
Work History
Support Engineer
AsiaInfo
Nanguan District, Jilin, China
02.2021 - 10.2021
- Developed tailored solutions for clients and presented them effectively, enhancing my ability to analyze customer needs and translate them into actionable insights.
- Focused on preparing comprehensive bid proposals during the tendering process, which involved extensive analysis of data and information to ensure competitive and accurate bids.
- Resolved customer inquiries in a timely manner by utilizing problem-solving skills.
- Provided technical guidance to other departments and personnel, which involved analyzing technical requirements and ensuring alignment with project goals.
- Provided technical support to customers via phone and email, troubleshooting hardware and software-related issues.
Waitress (Part-Time)
Meet Fresh
Auckland CBD, Auckland
03.2023 - Current
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Assisted other staff members in times of heavy customer traffic.
- Participated in team meetings to discuss new menu items or changes in policy.
Education
Master of Science - Information Technology
University of Auckland
Auckland03-2024
Bachelor of Engineering - Electronic Information Engineering
Inner Mongolia University of Technology
Inner Mongolia06-2021
Skills
- Data Visualization (Tableau, Power BI)
- Programming Languages (Python, SQL)
- Data Mining (SPSS Modeler)
- Database Management (MySQL, PostgreSQL, MongoDB)
- Project Management
- User Support
- Troubleshooting skills
- Technical Writing
- Cyber Security
Affiliations
Five years of painting learning experience.
Timeline
Waitress (Part-Time)
Meet Fresh
03.2023 - Current
Support Engineer
AsiaInfo
02.2021 - 10.2021
Master of Science - Information Technology
University of Auckland
Bachelor of Engineering - Electronic Information Engineering
Inner Mongolia University of Technology
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