Gurbax Kaur Sandhu
Auckland
Summary
Dynamic Customer Service Supervisor at Woolworths Supermarket, adept at enhancing customer satisfaction through effective complaint resolution and team leadership. Proven ability to streamline operations, fostering a culture of efficiency and ethical standards while excelling in multitasking and organization. Committed to delivering exceptional service and building strong customer relations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Woolworths New Zealand
09.2020 - Current
- Assisted in resolving customer inquiries and complaints efficiently.
- Supported team members by providing training on customer service protocols.
- Developed training programs to improve staff performance and service delivery.
- Implemented feedback systems to identify service improvement opportunities.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Oversaw daily store operations, ensuring excellent customer service and adherence to company policies.
Customer Service Operator
Woolworths New Zealand
12.2017 - 08.2020
- Operated checkout systems efficiently to process customer transactions and ensure accurate sales reporting.
- Maintained high standards of customer service through effective communication and problem-solving skills.
- Collaborated with team members to streamline checkout processes, reducing wait times during peak hours.
- Organized items on shelves to help customers locate products easily and quickly.
Customer Service Operator
New World Supermarket
07.2016 - 11.2017
- Analyzed customer feedback to identify trends and recommend service enhancements to management.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Collaborated with team members to share best practices and improve overall service quality.
Education
Bachelor of Commerce - Accounting And Finance
NZQA
Auckland, NZ05-2021
New Zealand Diploma in Business[Level-6] - Business Management
ICL Business School Auckland
Auckland, NZ03-2012
Skills
- Time management
- Multitasking and organization
- Team building and leadership
- Decision-making
- Customer relations
- Complaint resolution
- Phone and email etiquette
Certification
- First Aid Certification
- Licence Controller Qualification -LCQ
Timeline
Customer Service Supervisor
Woolworths New Zealand
09.2020 - Current
Customer Service Operator
Woolworths New Zealand
12.2017 - 08.2020
Customer Service Operator
New World Supermarket
07.2016 - 11.2017
Bachelor of Commerce - Accounting And Finance
NZQA
New Zealand Diploma in Business[Level-6] - Business Management
ICL Business School Auckland
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