Gurbinder Singh
Summary
Experienced Customer service manager bringing eight years of quality performance in customer support supervisory roles.Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Countdown Aviemore Drive Highland Park
05.2020 - Current
- Duties included Recruiting, training, supervising,planning,staff roasters, appraising staff and order stock
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
- Collaborated with fellow managers to identify areas of improvement for overall customer service operations.
- Responded to customer calls and emails to answer questions about products and services.
- Managed safety equipment inventory, ensuring that all staff had access to necessary protective gear and tools for performing their duties safely.
- Collaborated with management to develop effective emergency response procedures, resulting in improved preparedness for potential incidents.
- Managed inventory control, cash control, and store opening and closing procedures.
Duty Manager
Countdown Aviemore drive Highland Park
08.2018 - 05.2020
- Duties included Looking up the whole store in absence of store manager
- Online orders pickup
- Trained employees in essential job functions.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Authorised liquor seller (ALS)
- Basic food safety module
- First aid provider
- Improved workplace safety measures by conducting regular inspections and risk assessments.
- Enhanced emergency preparedness with thorough evacuation plans and drills.
Fresh foods Supervisor
Countdown Howick -Auckland
09.2012 - 08.2018
- Duties included Ensuring a great level of service for our fresh food customers
- Overseeing the production and quality in fresh food environment
- Managing team and sole charge in absence of department manager Basic food safety module
- Increased sales by creating eye-catching displays that showcased seasonal produce and specials.
- Collaborated with store management to optimize inventory levels and reduce shrinkage.
Education
Diploma In Culinary Arts -
Cornell Institute
05.2016
Diploma In Management -
Manukau Institute of Technology
Auckland, AUK03.2012
Skills
- Sales proficiency
- Cash Handling
- Customer Engagement
- Customer Relations
- Team Development
- Inventory Control
- Budget Control
- Training and coaching
- Staff Training
- Continuous Improvement
Certification
- Health and Food Safety certificate
- Retail certificate (level 2)
- LCQ (License Controller Qualification) certificate
- Duty Manager Certificate
- First Aid certificate
- Forklift Licence
- Diploma in Business Management (NZ)
Other Name
Garry
Personal Information
- Health Status: In excellent health
- Date of Birth: 01/05/92
- Gender: Male
- Visa Status: NZ citizen
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Languages
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
Customer Service Manager
Countdown Aviemore Drive Highland Park
05.2020 - Current
Duty Manager
Countdown Aviemore drive Highland Park
08.2018 - 05.2020
Fresh foods Supervisor
Countdown Howick -Auckland
09.2012 - 08.2018
Diploma In Culinary Arts -
Cornell Institute
Diploma In Management -
Manukau Institute of Technology
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