GURDEEP KAUR
Hamilton ,Newzealand
Summary
Successful Computer Technician qualified to upgrade networks, software and hardware. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
11
11
years of professional experience
Work History
Manager on Duty
Gas avalon drive
04 2022 - Current
- Trained employees in essential job functions.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Developed and implemented strategies to increase sales and profitability.
Mobile /Computer Technician
VFix Computers
08 2019 - 01 2021
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Linked computers to network and peripheral equipment, including printers and scanners.
- Installed and configured new devices and system components.
- Repairing all phones, Computers and tablets etc inside components.
Team Member
Domino's Pizza
03 2021 - 07 2022
- Maintained productive, efficient approach to all tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
Customer service & checkout operator
Pacific fresh
12.2017 - 07.2019
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Cleaning Crew Member
Total Plan Cleaning Service Limited
01.2017 - 12.2017
- Drove operational improvements which resulted in savings and improved profit margins.
- Cleaned, vacuumed and dusted all areas of building to maintain organized, professional appearance for employees and clients.
- Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
Machine Operator
Balle Bro's Pack house
04.2015 - 11.2016
- Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances.
- Ran heavy duty lathes, boring machines, mills, planers and grinders to craft products.
- Maximized productivity by keeping detailed production records and identifying hold-ups.
- Helped with change-overs and set up to assist with job preparation and production functions.
Customer Care Representative & Data entry operator
Amit Kud Associates
01.2013 - 07.2014
- Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Education
Business Management level 5 (2017) NZNC College, Auckland -
New Zealand Institute Of Technical Training
2018
Diploma - Information Technology
Royal Business College
2015
Post Graduate Diploma - cosmetology
BLM Girls College Nawanshahr (G.N.D.U)
2013
Post Graduate Diploma - Computer Application
BLM Girls College Nawanshahr (G.N.D.U)
2012
Skills
- Computer systems knowledge
- Teamwork and Collaboration
- Mobile devices knowledge
- Technical skills
- Customer Service
- Leadership Kills
- Management Skills
- Staff Training and Development
- Time Management
- Cash Management
Languages
Punjabi
Full Professional
Hindi
Full Professional
English
Full Professional
Timeline
Customer service & checkout operator
Pacific fresh
12.2017 - 07.2019
Cleaning Crew Member
Total Plan Cleaning Service Limited
01.2017 - 12.2017
Machine Operator
Balle Bro's Pack house
04.2015 - 11.2016
Customer Care Representative & Data entry operator
Amit Kud Associates
01.2013 - 07.2014
Manager on Duty
Gas avalon drive
04 2022 - Current
Mobile /Computer Technician
VFix Computers
08 2019 - 01 2021
Team Member
Domino's Pizza
03 2021 - 07 2022
Business Management level 5 (2017) NZNC College, Auckland -
New Zealand Institute Of Technical Training
Diploma - Information Technology
Royal Business College
Post Graduate Diploma - cosmetology
BLM Girls College Nawanshahr (G.N.D.U)
Post Graduate Diploma - Computer Application
BLM Girls College Nawanshahr (G.N.D.U)
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