Gurjeet Mann
Rolleston,CAN
Summary
Organized Truck Driver with proven track record of delivering within specified time frames. Customer-focused and strong communicator to effectively interact with others. Quick learner with management potential.
Overview
8
8
years of professional experience
Work History
Cafe and Backpacker Manager
Pointbreak Backapackers And Cafe
09.2020 - Current
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Streamlined cafe operations for increased efficiency and reduced waste, with thorough inventory management.
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
- Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
- Provided primary customer support to internal and external customers.
Bus Driver
Go Bus Transport
02.2019 - 09.2020
- Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
- Improved route efficiency by consistently reviewing and adjusting routes based on traffic patterns and customer feedback.
- Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
- Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
- Collected accurate fares ahead of travel, including cash, tokens and passes.
- Maintained open communication lines with dispatchers to report any delays, accidents or emergencies encountered while on the road.
Professional Taxi Driver
Bluestar
07.2016 - 02.2019
- Improved customer satisfaction by providing timely and efficient transportation services.
- Enhanced safety for passengers and pedestrians through strict adherence to traffic laws and regulations.
- Maintained clean and comfortable vehicle interiors, ensuring a pleasant experience for clients.
- Assisted passengers with luggage and personal belongings, providing exceptional customer service.
- Handled cash transactions accurately and efficiently after each fare, maintaining financial records for tax purposes.
Education
Diploma - Business Administration And Management
Royal Business College
Auckland, NZ01.2011
Skills
- Customer Engagement
- Staff Management
- Sales Tracking
- Customer service excellence
- Commercial Driving
- Document Management
- Materials Transport
- Safe Driving
- Dependable and Reliable
- Class 4 License with W,T,R,P endorsements
Languages
English
Professional Working
Punjabi
Native or Bilingual
Hindi
Full Professional
Additional Information
Harshveer
Director
Pointbreak Backpackers and Cafe
0210550065
mail@pointbreakbackpackers.co.nz
Timeline
Cafe and Backpacker Manager
Pointbreak Backapackers And Cafe
09.2020 - Current
Bus Driver
Go Bus Transport
02.2019 - 09.2020
Professional Taxi Driver
Bluestar
07.2016 - 02.2019
Diploma - Business Administration And Management
Royal Business College
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