Gurjeet Singh
Pyes Pa,BOP
Summary
I am seeking a challenging position in an institution which aid me to enhance my skills and knowledge. I believe with my qualification, education and professional experience. I am punctual and an enthusiastic team player, who works hard, handles work calmly and prioritizes duty offered to me. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Bp Tauriko
02.2021 - Current
- Trained new personnel regarding company operations, policies and services.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Team Leader
Pure Pine Mouldings
11.2018 - Current
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Established clear communication channels that ensured timely exchange of information between team members.
- Managed conflict resolution among team members, fostering positive and collaborative work environment.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Held weekly team meetings to inform team members on company news and updates.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Diploma in Applied Solid Wood Manufacturing, Level-3 and Level-4 -
Toi Ohomai Institute of Technology Waipa Campus
Rotorua, BOP07.2020
+2(Ten Plus Two) Education -
Shree Guru Nanak Dev Ji Public Higher Secondary School
Jammu And Kashmir01.2017
Skills
- Almost 4 years of experience in working as team member in Pure Pine Mouldings
- Able to use multiple channels of communication including email, social media and phone in professional and timely manner
- Had good knowledge in Microsoft office
- Confident and positive attitude
- Good interpersonal and communication skills
- Enthusiastic and sincere to assigned task with good adaptability
- Commitment to continuous improvement and development
- Always very passionate about learning
Languages
Proficient in English
Punjabi
Hindi
References
- Ben Morgan, Manager at Pure Pine Mouldings, Te Puke, Ben@pukepine.co.nz, 0211159322
- Ajay Singh, Manager at BP Tauriko, Bptauriko@bizniz.co.nz, 02189478
Hobbies and Interests
- Community Services
- Travelling
- Listening Music
Timeline
Customer Service Representative
Bp Tauriko
02.2021 - Current
Team Leader
Pure Pine Mouldings
11.2018 - Current
Diploma in Applied Solid Wood Manufacturing, Level-3 and Level-4 -
Toi Ohomai Institute of Technology Waipa Campus
+2(Ten Plus Two) Education -
Shree Guru Nanak Dev Ji Public Higher Secondary School
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