Gurjeet Singh
Auckland,Takanini
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 16 year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
16
16
years of professional experience
Work History
Front Desk Night Auditor
Jet Park Airport Hotel & Conference Centre
2024.07 - Current
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Kept accounts in balance and ran daily reports to verify totals.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.
- Performed nightly updates to room charges and rates.
- Communicated effectively with other departments such as housekeeping, maintenance, and food and beverage services to meet guest needs efficiently.
- Maintained updated knowledge of hotel policies and procedures to provide accurate information to guests at all times.
Head of Sales & Marketing
Elite Mindz Private Limited
2022.12 - 2023.08
- Increased sales revenue by implementing strategic marketing campaigns and fostering strong client relationships.
- Implemented data-driven sales techniques that enabled the team to identify potential leads more effectively and increase conversion rates.
- Optimized marketing strategies by analyzing market trends, competitor activities, and customer feedback to inform decisionmaking.
- Established key partnerships with industry influencers, enhancing brand reputation and generating new business opportunities.
- Implemented CRM systems to streamline communication between departments leading to improved collaboration on projects.
- Delivered consistent year-over-year growth in both revenue and market share through aggressive sales tactics and targeted marketing efforts.
- Established robust sales pipelines by leveraging market data and conducting targeted outreach efforts.
- Coordinated product launches that generated excitement among customers leading to increased demand for the company''s offerings.
- Built a top-tier sales force by recruiting, training, motivating, and retaining top talent in the industry.
- Managed sales promotions and marketing strategies on major social media sites.
- In-Depth knowledge of ERP products like HRMS, Procurement Lifecycle, Learning Management System (Institutional and Corporate), Loyalty Bonus Management System and CRM.
Assistant Manager of Business Development
TechBlue Software Private Limited
2010.11 - 2022.11
- Implemented CRM software) that streamlined client tracking processes while enhancing overall team efficiency.
- Secured significant contracts through effective negotiation techniques, driving revenue growth for the organization.
- Provided regular updates on industry news and trends to keep team members informed and prepared to capitalize on emerging opportunities.
- Coordinated with finance department) during contract negotiations, ensuring all deals remained profitable while adhering to company guidelines.
- Develop client proposals and present them at stakeholder meetings.
- Forecast future trends and orient strategies to capture maximum benefits.
- Motivate team members and junior staff to exceptional performance.
- Improve bottom line by ensuring opportunities are addressed and deals are closed.
- Gathered customer needs and worked with product development teams to implement changes based on feedback.
- Generate leads and prospect customers.
- Prepare bids costing and pricing for proposals & RFP's.
- Increase sales by driving operational efficiencies and building excellent customer rapport.
- Work on High value tenders for IT services.
- Played an integral role in developing new product offerings by collaborating with research and development teams, ensuring a strong market fit for launch.
Senior Customer Service Executive
Intelenet Global Services
2010.04 - 2010.10
- Achieved high levels of first-contact resolution by empowering team members with the necessary knowledge base to address diverse client concerns effectively.
- Informed customers of sales promotions and services, warranties or terms of sale and refunds or exchanges.
- Answered multi-line phones and used active listening skills to assess client's issues and challenges.
- Streamlined the service process for increased efficiency by implementing new strategies and tools aimed at reducing response times.
Ground Staff and Coordinator
Cambata Aviation
2008.04 - 2010.03
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Education
BBA - Accounting And Business Management
Delhi University
India04.2010
Diploma in Aviation And Hospitality - Hospitality
Frankfinn Institute of Travel Management
India04.2010
Skills
- Time Management
- Credit and cash payments
- Customer Assistance
- Welcoming guests
- Data-driven decision-making
- CRM Management
- Creative Direction
- Pricing strategy
- Competitor Analysis
- Product positioning
- Sales Pipeline Management
- Sales Performance
- Sales Presentations
- Performance Tracking
- Budget Development
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
- Adaptability and Flexibility
- Decision-Making
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with team of 10 members in the development of SBI- Linux Platform.
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Front Desk Night Auditor
Jet Park Airport Hotel & Conference Centre
2024.07 - Current
Head of Sales & Marketing
Elite Mindz Private Limited
2022.12 - 2023.08
Assistant Manager of Business Development
TechBlue Software Private Limited
2010.11 - 2022.11
Senior Customer Service Executive
Intelenet Global Services
2010.04 - 2010.10
Ground Staff and Coordinator
Cambata Aviation
2008.04 - 2010.03
BBA - Accounting And Business Management
Delhi University
Diploma in Aviation And Hospitality - Hospitality
Frankfinn Institute of Travel Management
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