Gurjinder Singh
Summary
Proven Customer Service Representative at Common Service Centre, adept in CRM and problem-solving, enhanced customer loyalty through empathetic resolution of complaints and efficient dispute management. Excelled in a high-volume call environment, significantly improving response times. Skilled in Microsoft Excel and active listening, consistently achieving positive outcomes in stressful situations. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Common Service Centre
08.2022 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Master Of Management -
ICL Graduate Business School
Auckland, NZ10.2025
Senior Secondary -
East Point Public Sr. Secondary School
Sulgwan, Himachal Pradesh, India03.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Microsoft Excel
- Follow-up skills
- Team Development
- Documentation
- Customer Relationship Management (CRM)
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Customer Service Representative
Common Service Centre
08.2022 - 07.2023
Master Of Management -
ICL Graduate Business School
Senior Secondary -
East Point Public Sr. Secondary School
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