Gurjinder Singh

• Supported customers by installing, troubleshooting, and maintaining fiber and copper connections.
• Explained technical setups in a clear, simple way to customers during installs.
• Diagnosed and resolved connectivity issues, ensuring minimal downtime.
• Collaborated with internal teams to ensure timely service delivery.
• Managed routers, switches, laptops, tablets, and desktops.

Key achievements:

• Resolved customer faults efficiently, with high satisfaction ratings.
• Recognized for strong communication and customer-first approach.

• Led a team of frontline staff to ensure smooth customer service operations.
• Handled high-volume checkout processes and customer queries.
• Resolved complaints and returns, ensuring satisfaction while following company policy.
• Promoted loyalty programs and upsold in-store offers.

Key achievements:

• Exceeded daily customer transaction targets regularly.
• Praised for clear communication and handling diverse customer needs.

• Assisted customers with computer use, printing, and internet browsing.
• Resolved minor technical issues with hardware and software.
• Promoted additional services, and upsold product offerings.
• Maintained digital and physical data logs, and managed customer inquiries.