GURLAL SINGH
Northcote,New Zealand
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building, and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
10
10
years of professional experience
Work History
Store Manager
Duty-Free Auckland Airport
Auckland
04.2023 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling
- Monitored inventory levels and placed orders to restock shelves
- Developed strategies to maximize sales and profitability
- Established customer service standards and monitored staff compliance
- Recruited, trained, and supervised new employees
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
Team Leader
Duty-Free
Queenstown
10.2022 - 01.2023
- Monitored store performance metrics, including sales, profitability, and customer service ratings
- Organized merchandise displays to maximize sales potential
- Coordinated with store managers to ensure product availability and efficient stock management
- Assisted customers in selecting products that best meet their needs
- Communicated effectively with other departments to ensure smooth running of day-to-day operations
- Ticketed, arranged, and displayed merchandise to promote sales.
Duty Manager
Bravo Hospitality
Auckland, New Zealand
04.2022 - 09.2022
- Assisting in events in different positions including duty manager, barista, and bartender
- Collaborated with chefs to develop menus for special events, corporate functions, and weddings
- Ensured the quality of ingredients used in meals served at catered events
- Established relationships with vendors to secure competitive prices on supplies needed for catering projects
- Coordinated delivery times with clients and ensured that all items ordered arrived on time
- Developed innovative ideas for themed parties or buffets based on client needs.
Assistant Manager
Burger Boy
Auckland, New Zealand
03.2016 - 04.2022
- Customer relationship management
- Cash handling, reconciliation of tills, cash up, and banking
- Team leading, training, and development
- Food preparation and safety monitoring
- Keeping communication between FOH and BOH
- Daily Administrative duties and nightly report
- Ordering and rostering
- Stock control and waste control
- Supervising Health and Safety, Food Control Plan, Host Responsibility, and other industry-relevant legislation.
Team Leader
Carl's Jr.
Auckland, New Zealand
08.2015 - 03.2016
- Monitored team performance, identified areas for improvement, and implemented corrective action plans as needed
- Ensured compliance with health, safety, sanitation, and alcohol regulations in the restaurant
- Resolved customer complaints professionally while maintaining company standards of quality service
- Maintained inventory levels of food, beverages, supplies, and equipment to minimize waste and maximize profitability.
F.O.H.
Burger King
Auckland, New Zealand
01.2014 - 08.2015
- Delivered customer service
- Managed stock, and handled cash
- Maintained hygiene and safety standards.
Education
Diploma in Advance Hospitality Management, NZQA Level 5 - 6 -
Quantum Education Group
12.2015
General Manager Certificate (GMC) -
License Controller Qualification (LCQ) -
First Aid Level 1 Certificate -
Skills
- Hospitality Management
- Team Leadership
- Solution Oriented
- Event Coordination
- Financial Management
- Customer Service
- Food Hygiene
- Inventory Control
- Microsoft Office Suite
- Quality Control
- Staff Management
- POS Systems
- Invoice Processing
- Revenue Generation
- Employee Training
- Customer Service Management
- Store Operations Oversight
- Report Generation
- Store Merchandising
- Team Development
References
Available upon request
Timeline
Store Manager
Duty-Free Auckland Airport
04.2023 - Current
Team Leader
Duty-Free
10.2022 - 01.2023
Duty Manager
Bravo Hospitality
04.2022 - 09.2022
Assistant Manager
Burger Boy
03.2016 - 04.2022
Team Leader
Carl's Jr.
08.2015 - 03.2016
F.O.H.
Burger King
01.2014 - 08.2015
Diploma in Advance Hospitality Management, NZQA Level 5 - 6 -
Quantum Education Group
General Manager Certificate (GMC) -
License Controller Qualification (LCQ) -
First Aid Level 1 Certificate -
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