Gurleen Basra
Auckland,New Zealand
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Alongside providing skills to prioritize and multi-task in fast paced working environment. Offers skill with systems paired with outstanding active listening and multitasking abilities. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
2
2
years of professional experience
Work History
Customer Service Consultant
ANZ Bank
Sylvia Park , Auckland
2023.03 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Greeted customers and answered inquiries promptly and professionally.
- Created customized solutions to customer issues by utilizing product knowledge and problem-solving skills.
- Provided accurate information regarding product features, pricing, availability and services.
- Developed relationships with customers to ensure repeat business opportunities.
- Conducted outbound calls to follow up on pending issues or resolve ongoing issues quickly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Advisor Assistant
Mortgage HQ
Half-Moon Bay , Auckland
2022.08 - 2022.11
- Assisting advisers with mortgage administrative work
- Servicing calculations
- Gathering market information
- Analysis of deal specific ROI
- Comprising reports for potential investors, recommendations for advisers
- Communication with vendors, agents, property managers, and other tradesmen
- Refixing new and existing clients
- Following up with client applications
Education
Bachelor of Business - Accounting And Finance
Auckland University Of Technology
Auckland11.2022
High School Diploma -
Rosehill College
Papakura11.2019
Skills
- Task Prioritization
- Ease with Computers and Technology
- Verbal and Written Communication
- Professional and Courteous
- Report Preparation
- Research and Analytical Skills
- Strong Organizational Skills
- Multitasking and Time Management
- Document and File Management
- Microsoft Office
- Reception Duties
- Database Maintenance
Languages
English
Native/ Bilingual
Punjabi
Native/ Bilingual
Accomplishments
- NCEA Level 1 - completed in 2017
- NCEA Level 2 - completed in 2018
- NCEA Level 3 - completed in 2019
- Bachellor Degree in Finance & Accounting
Job References
ANZ Bank
Darshana Nair
Ph: 021 294 9445
Mortgage HQ
Marcia Te Ratana
Ph: 021 894 198
Email: marcia@mhq.co.nz
Timeline
Customer Service Consultant
ANZ Bank
2023.03 - Current
Advisor Assistant
Mortgage HQ
2022.08 - 2022.11
Bachelor of Business - Accounting And Finance
Auckland University Of Technology
High School Diploma -
Rosehill College
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