Gurneet Nischal
Auckland,AUK
Summary
Proven Customer Service Analyst from Is Steel Works, adept in complaint resolution and stock management, enhanced sales revenue through strategic service promotion. Expert in fostering customer loyalty and handling inquiries efficiently, ensuring minimal wait times. Skilled in both interpersonal communication and logistical oversight, significantly contributing to repeat business and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service Analyst
Is Steel Works
01.2021 - 08.2024
- Boosted sales revenue by skillfully promoting diverse service options.
- Answered constant flow of customer calls with minimal wait times.
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Provided information regarding charge accounts and loyalty programs.
- Maintained up-to-date knowledge about industry trends and best practices in order to provide relevant guidance when required.
- Responded proactively and positively to rapid change.
Customer Service Executive
Kent Army Store
06.2017 - 11.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Bachelor of Arts - Liberal Arts And General Studies
Delhi University
Delhi03-2004
Skills
- Complaint Handling
- Complaint resolution
- Order Fulfillment
- Stock management
- Order Management
- Sales Promotion
- Retail store support
- Logistics support
- Problem-solving skills
- Time Management
Languages
English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Analyst
Is Steel Works
01.2021 - 08.2024
Customer Service Executive
Kent Army Store
06.2017 - 11.2019
Bachelor of Arts - Liberal Arts And General Studies
Delhi University
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