Gurpalvir Singh
Auckland,New Zealand
Summary
Management specialist with extensive experience in prioritizing and executing multiple tasks to achieve organizational goals. Proven ability to operate equipment, train staff, and enhance customer service through process improvements. Detail-oriented and adaptable team player committed to driving results and fostering collaboration.
Overview
15
15
years of professional experience
Work History
Barista Manager
Columbus Cafe
Grafton, Auckland Central
04.2024 - Current
- Managed daily operations of coffee shop and supervised barista team.
- Trained new baristas on beverage preparation and customer service techniques.
- Ensured high product quality by monitoring ingredient freshness and equipment maintenance.
- Implemented inventory management practices to track supplies and reduce waste.
- Maintained a clean, organized workspace to comply with health and safety standards.
- Assisted with customer inquiries, complaints, and handled escalated issues in a professional manner.
Taxi Driver
Self Employed
Mt Roskill, Ackland
11.2022 - Current
- Navigated city streets efficiently to transport passengers safely and promptly.
- Managed daily vehicle maintenance to ensure optimal performance and safety standards.
- Provided excellent customer service by assisting passengers with luggage and inquiries.
Delivery Driver
Home Planet
Auckland
04.2022 - 12.2022
- Driving Class 1 and Class 2 Trucks
- Protected customer packages from damage with safe handling and proper load balancing.
- Coordinate suitable routes to meet schedule demands.
- Secure loads in the vehicle, distributing weight safely.
- Followed directions from dispatch to adjust delivery plans.
- Obeyed local traffic laws and NZTA requirements.
- Reported delays, accidents, and traffic situations to dispatch.
- Loaded and unloaded items following paperwork.
Restaurant Manager
Remuera Local
Remuera Road, Auckland
09.2019 - 03.2022
- Managed daily restaurant operations to ensure smooth service and customer satisfaction.
- Trained and supervised staff in food safety and customer service protocols.
- Developed schedules for staff, aligning resources with peak dining times.
- Collaborated with kitchen team to streamline food preparation processes.
- Resolved customer complaints promptly to maintain positive dining experiences.
- Maintained detailed records of sales transactions and daily shift reports.
Store Manager
The Coffee Club
Hobsonville, Auckland
03.2016 - 09.2019
- Developed and executed promotional strategies to drive sales growth.
- Maintained visual merchandising standards to create an appealing shopping environment.
- Analyzed sales data to identify trends and adjust inventory accordingly.
- Oversaw cash handling procedures to ensure accuracy and security in transactions.
- Recruited, trained and supervised new employees.
Cafe Manager
Tulip Cafe
Mt Roskill, Auckland
08.2013 - 12.2015
- Trained and supervised baristas to maintain quality beverage preparation.
- Managed daily cafe operations and staff scheduling to ensure smooth service.
- Maintained financial records, including sales reports and expense tracking for budgeting purposes.
Restaurant Supervisor
Sea Food and More Hospitality Limited
Jellicoe Street, Auckland
01.2011 - 07.2013
- Trained and mentored staff on customer service and food safety standards.
- Coordinated staff schedules to maintain adequate coverage during peak hours.
- Implemented health and safety procedures in compliance with regulations.
Education
Electrical Engineering (L3) - Engineering
Lifeskills Training Education
Māngere10-2026
Diploma in Hospitality Management - NZQA Level 5
Whitireia Community Polytechnic
AucklandDiploma in Business Management - NZQA Level 5
Kiwi Institute of Training and Education
AucklandSkills
- Hiring and training
- Budgeting and cost control
- Staff management
- Inventory planning
- Performance assessments
- Full Class 4 License
- Health and safety compliance
- Time management
- Conflict resolution
- Team building and leadership
- Cleanliness and organization
- Marketing and promotions
Languages
- English
- Hindi
- Punjabi
Timeline
Barista Manager
Columbus Cafe
04.2024 - Current
Taxi Driver
Self Employed
11.2022 - Current
Delivery Driver
Home Planet
04.2022 - 12.2022
Restaurant Manager
Remuera Local
09.2019 - 03.2022
Store Manager
The Coffee Club
03.2016 - 09.2019
Cafe Manager
Tulip Cafe
08.2013 - 12.2015
Restaurant Supervisor
Sea Food and More Hospitality Limited
01.2011 - 07.2013
Electrical Engineering (L3) - Engineering
Lifeskills Training Education
Diploma in Hospitality Management - NZQA Level 5
Whitireia Community Polytechnic
Diploma in Business Management - NZQA Level 5
Kiwi Institute of Training and Education
Similar Profiles
Vansh Vansh null
Team Member at Columbus CafeTeam Member at Columbus Cafe
Bhumi AminBhumi Amin
Head Barista at Columbus CafeHead Barista at Columbus Cafe
Ashi SinghAshi Singh
Customer Service Representative/Barista Shift Supervisor at Columbus CafeCustomer Service Representative/Barista Shift Supervisor at Columbus Cafe
Catherine HolbuttCatherine Holbutt
Retirement Village Manager at MetlifecareRetirement Village Manager at Metlifecare
Sreekavya NanduriSreekavya Nanduri
Teacher in Training at Go Bananas ChildcareTeacher in Training at Go Bananas Childcare