GURPINDER GILL
Auckland,Flat Bush
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Manager
Delta Hotel Ngaruawahia
07.2019 - 11.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Improved safety procedures to create safe working conditions for workers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Assistant Manager
Delta Hotel Ngaruawahia
06.2018 - 07.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Manager
Devonport Fruit & Vege
05.2015 - 06.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Diploma in Business & Health Management Level 7
Queens Academic Group
Auckland, NZ05.2015
Welder & Industrial Training
ITI-MOGA
PUNJAB06.2012
12 Grade With Physics , Chemistry & Math
Punjab School Education Board
PUNJAB03.2009
Skills
- Financial Management
- Expense Tracking
- Performance Management
- Strategic Planning
- Workforce Management
- Quality Assurance
- Process Improvement
- Data Analysis
- Organizational Skills
- Staff Training and Development
- Operations Management
- Product Management
Refrences
Sheree Tipene
Business Process Manager - Fonterra
sheree.tipene@fonterra.com
0212454320
Timeline
Manager
Delta Hotel Ngaruawahia
07.2019 - 11.2023
Assistant Manager
Delta Hotel Ngaruawahia
06.2018 - 07.2019
Manager
Devonport Fruit & Vege
05.2015 - 06.2018
Diploma in Business & Health Management Level 7
Queens Academic Group
Welder & Industrial Training
ITI-MOGA
12 Grade With Physics , Chemistry & Math
Punjab School Education Board
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