Gurpreet Gill
Hamilton,New Zealand
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Independent Courier Contractor
Newzealand Courier
Melville, Hamilton
08.2014 - Current
- Oversaw courier delivery processes, maintaining high standards of efficiency and customer satisfaction.
- Directed courier delivery activities, optimizing routes and schedules for maximum productivity.
- Managed courier delivery operations with a decade of experience in the courier business.
Restaurant General Manager
Antares Restaurant Group Ltd
Hamilton, NZ
04.2013 - 08.2014
- Delivering P&L for the unit monthly basis
- Branch training & support
- Translate brand values to customer using Audit feedback
- Responsible for development and implementation NCR as super user
- Communication of Goals to teams
- Ensure compliance with company standards of product quality, service and cleanliness
- Thinking as a Business owner and Running the Brand in the way so it would help in taking it to next level up
- Establish guest service standards and ensure a high level of customer service from all team members
- Driving a sales culture in the team
- Beating Topline sales even with new Competitive brands in the Market
- Training At least one person every month and sending them for SSE and BMT training
- Creating a strong relation with the community and regular customers, this leads to constant Business growth and profit
- As a Super User helped all the NCR restaurants in training and resolving their issues
Restaurant Manager
Burger King
Te Awamutu, NZ
01.2013 - 04.2014
- Full P&L Accountability
- Forecasting/strategy planning
- Stock control, Waste Management
- Cost of sales
- Health and Safety control-Training
- Local Restaurant Marketing, Sponsoring Rugby, soccer clubs
- Staff Time management
- Highest % of Upsell which contributes the whole area in Add-on%
- Good Turnover and those results in getting a busy store
- Great team Build up that results in awesome customer service
- Involvement in the community results in taking brand to next level up
Assistant Restaurant Manager
Burger King
Papatoetoe, NZ
03.2012 - 12.2012
- Stock control, Waste Management
- Implementation of Cash Handling Procedures
- Full Profit and Loss responsibility
- Health and Safety control-Training
- Rostering
- Staff Training
- Sales-Forecasts and Labor under Budget
- Good Shift Management Safely and Profitably
- Proper shift Running Skills
- Basic Knowledge of P&L's
Salaried Shift Manager
Burger King
Panmure, Auckland
11.2011 - 03.2012
- -Stock control, Waste Management
- -Implementation of Cash Handling Procedures
- -Cost of sales
- -Full Profit and Loss responsibility
- -Health and Safety control-Training
- Team Management
- Rostering training and development
Education
SSE -
01.2011
Diploma in Management -
01.2009
Automotive Manufacturing -
01.2008
Certificate - Math's & Eng and Science
01.2007
Skills
- Health & safety
- Food safety
- Training development
- Delivery of brand standards
- Communication
- Goal setting
- Operations management
- P&L management
- Route planning
- Efficient navigation
- Load securing
- Returns pickup
- Package handling
- Courier training
Residency
New Zealand Citizen
References
Rey Pentoja( Area Manager Burger KIng)
contact: 0272205222
Certification
- fork lift licencse
- Dangerous Good licence
Timeline
Independent Courier Contractor
Newzealand Courier
08.2014 - Current
Restaurant General Manager
Antares Restaurant Group Ltd
04.2013 - 08.2014
Restaurant Manager
Burger King
01.2013 - 04.2014
Assistant Restaurant Manager
Burger King
03.2012 - 12.2012
Salaried Shift Manager
Burger King
11.2011 - 03.2012
SSE -
Diploma in Management -
Automotive Manufacturing -
Certificate - Math's & Eng and Science
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