Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Gurpreet Kalsi

Auckland,Auckland

Summary

I am actively looking for a challenging and more exciting opportunity in alarge and reputed organization, where I can utilize my current skill set and develop new skills for the achievement of organization’s goal.

Overview

5
5
years of professional experience

Work History

Immigration Assistant

Kiwiana Immigration Limited
  • Assisting in preparing the documentation on behalf of the company
  • Perform administrative support activities like typing, dictation, spreadsheet management and record filing
  • Coordinating and organising meetings and recording minutes from the meetings
  • Maintaining and finalising the client files in the effective way possible
  • Making sure professional and timely completion of correspondences and reports
  • Maintaining confidentiality with official materials information
  • Preparing reports on timely basis to be presented to Director on weekly and monthly basis
  • Answering calls on behalf of the LIA
  • Collaborate with LIA to facilitate cases and meet weekly filing goals
  • Provide information and assistance to clients regarding procedures (Not legal advice)
  • Coordinate with clients to gather required information
  • Ensuring deadlines are met
  • Coordinating with administrative staff to get the work done.

Broker Support

Red Stone Financial Services Limited
- 03.2023
  • Maintaining client accounts and file documentation
  • Preparing and proofreading documents
  • Conducting relevant market research as directed by brokers
  • Generating marketing material and liaising with internal departments to create content
  • General administration duties
  • Loan processing and ensuring lender submissions are compliant with company and lender policies
  • Assisting customers with their enquiries
  • Diary management – responsible for ensuring meetings and meeting facilities are booked as required
  • Compiling reports and data as requested in a professional manner, including presentations, financials, and statistics.

Advisor

Solar Hub
02.2022 - 08.2022
  • Contribute to the success of the organization by guiding quality prospects through our product and service offering
  • Phone-based call center environment, managing the lead flow to ensure customer satisfaction and successfully meet sales targets
  • Determine suitability of sites using proprietary tools and satellite technology
  • Exceed set quotas and work in a fast-paced and dynamic organization
  • Deal effectively with all inquiries and represent the company in a professional manner
  • Must be able to elicit customer’s interest and concerns while providing pertinent information to the customer.

Shift Supervisor

KFC
03.2019 - 01.2022
  • Ensure daily production and sales targets are met
  • Balancing cash at the end of the shift
  • Checks store and warehouse inventory, and oversees opening and closing of warehouse
  • Liaises with upper management about daily operations
  • Process paperwork for HR and upper management as required
  • Train new employees and schedules employee hours/shifts
  • Assigns tasks to employees and monitor work habits to ensure tasks are completed in a timely fashion
  • Motivate employees and offers incentives for strong work performance
  • Conducts employee performance reviews
  • Write reports of employee behavior or customer complaints
  • Addresses and resolves customer complaints and concerns.

Front of house

A scotia of Queen
03.2017 - 03.2019
  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments.

Education

Master’s in Applied Management -

Otago Polytechnic (Auckland)

Graduate Diploma in Applied Management -

Otago Polytechnic (Auckland)

Bachelor of commerce -

Guru Nanak Dev University, India

Skills

  • Client interaction
  • Customer Service
  • Proficient Communicator
  • Cash handling
  • Event Management
  • Client Services Quality Control
  • Employee Evaluation
  • Legal Research
  • Document Control Support
  • Legal Compliance
  • Performance Improvement
  • Client Intakes
  • Case File Preparation
  • Project Management
  • Legal Document Preparation
  • Quality Control
  • Visa Applications
  • Client Communication
  • Client Documentation
  • Customer Relationship Management
  • Writing and Editing
  • Global Immigration Filings
  • Federal Regulations
  • Motion Preparation
  • Office Management
  • File Maintenance
  • Continuous Improvement Process
  • Administrative Support
  • Fluent in Legal Terminology
  • Service Quality Improvement
  • Financial Documentation
  • Immigration Case File Strategies
  • Task Prioritization
  • Travel and Event Coordination
  • Order and Request Filing
  • Stakeholder Education
  • Legal Correspondence
  • Document Organization
  • Case Management
  • Cross-Functional Communication
  • Client Needs Assessment
  • Exceptional Telephone Etiquette
  • Legal Research and Writing
  • Legal Document Reviewing
  • Meeting Preparation
  • Compliance

References

Available on Request

Timeline

Advisor

Solar Hub
02.2022 - 08.2022

Shift Supervisor

KFC
03.2019 - 01.2022

Front of house

A scotia of Queen
03.2017 - 03.2019

Immigration Assistant

Kiwiana Immigration Limited

Broker Support

Red Stone Financial Services Limited
- 03.2023

Master’s in Applied Management -

Otago Polytechnic (Auckland)

Graduate Diploma in Applied Management -

Otago Polytechnic (Auckland)

Bachelor of commerce -

Guru Nanak Dev University, India

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Gurpreet Kalsi