Gurpreet Kaur
Feilding,MWT
Summary
A dynamic leader with a proven track record at Hungry Horse Cafe, adept in inventory management and team leadership. Excelled in enhancing customer satisfaction and streamlining operations, leading to increased efficiency. Skilled in POS systems and fostering a friendly, outgoing workplace atmosphere. Achieved significant performance improvements through effective employee training and engagement.
Overview
12
12
years of professional experience
Work History
Barista
Hungry Horse Cafe
01.2021 - 12.2023
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Store Manager
Hungry Horse Cafe
09.2017 - 01.2021
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Store Manager
Big Barrel
06.2014 - 08.2017
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Submitted orders for new inventory.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Managed store organization, maintenance, and purchasing functions.
Store Manager
New Delhi Resaurant
04.2013 - 06.2014
- Completed point of sale opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Checkout Operator
Magic Fresh Vege Shop
12.2011 - 03.2013
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated and closed out drawers with high accuracy to maintain balanced registers.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Bachelor's of Nursing - Nursing
Universal College of Learning
Palmerston North, NZ2025
Diploma in Business - Diploma in Business Level -7 (Advanced)
Regent International
Auckland2012
Bachelor of Arts - Elective English, Economics
Punjab University, India
2009
Skills
- Beverage Preparation
- Opening and closing duties
- Coffee expertise
- Food Preparation
- POS Systems
- Cash Handling
- Cash Register Operation
- Inventory Management
- Performance Improvement
- Professional Demeanor
- Conversant in [Language]
- Team Leadership
- Friendly and outgoing
Timeline
Barista
Hungry Horse Cafe
01.2021 - 12.2023
Store Manager
Hungry Horse Cafe
09.2017 - 01.2021
Store Manager
Big Barrel
06.2014 - 08.2017
Store Manager
New Delhi Resaurant
04.2013 - 06.2014
Checkout Operator
Magic Fresh Vege Shop
12.2011 - 03.2013
Bachelor's of Nursing - Nursing
Universal College of Learning
Diploma in Business - Diploma in Business Level -7 (Advanced)
Regent International
Bachelor of Arts - Elective English, Economics
Punjab University, India
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