Gurpreet Kaur
Stokes Valley,Lower Hutt
Summary
Dynamic Customer Service Representative with over 3 years of experience in customer relations, recognized for outstanding productivity and efficient task completion. Expertise in communication, problem-solving, and time management ensures seamless operations while fostering positive customer relationships. Known for exceptional listening skills and empathy, consistently achieving excellent feedback from clients. Committed to professional growth and tackling new challenges in a fast-paced environment.
Overview
4
4
years of professional experience
Work History
Sales Agent & Mobile Repair Technician
Techpro Limited
Queensgate Mall, Lower Hutt, Wellington
06.2021 - Current
- Engaged with customers to understand their needs, resolve issues, and provide appropriate product recommendations.
- Assisted customers via inbound and outbound calls, chat messaging, and email, delivering high-quality customer service in all channels.
- Remained calm and professional under pressure, effectively resolving customer issues while maintaining positive relationships.
- Helped customers understand and use products effectively by offering clear and relevant information on services and products.
- Maintaining the database by updating remarks, stocking out parts, and preparing service reports.
- Ensure consistent service levels in challenging conditions.
- Kept detailed logs of customer transactions and account status.
- Collaborated with marketing teams to develop promotional materials that highlighted the features of our products.
- Executed efficient troubleshooting processes for devices such as laptops and mobile phones.
- Worked in a fast-paced environment, maintaining service levels, while delivering solutions, and providing excellent customer experiences.
- Ensure that all repair, testing tools, and appliances are in proper working condition.
- Repair and replace hardware faults such as the LCD, charging port, covers, touchpad, speaker, microphone, power switch, volume switch, keyboard, etc.
- Downloading and installing/updating appropriate software for devices.
- Ensured compliance with health and safety regulations, maintaining a safe working environment for both staff and customers.
Customer Service Representative
PAK'nSAVE
Upper Hutt, Wellington
09.2020 - 04.2021
- Delivered welcoming and professional greetings to customers.
- Health and safety measures
- Adhered to company layout guidelines for site maintenance.
- Operated and maintained POS terminals with precision.
- Securing cash and balancing shift takings.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Post Graduate Diploma in IT Security Management -
Nelson Marlborough Institute of Technology
NelsonMaster of Computer Applications -
Guru Nanak Dev University
IndiaSkills
- Customer service
- Problem-solving
- Stress management
- Troubleshooting & Repairing Hardware
- Pressure handling
- Inbound and Outbound Calling
- Positive and professional
- Adaptive team player
- Technical support
Languages
English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Availability
- Available to work flexible shifts, including late nights, weekends, and public holidays, as required by business needs.
References
References available upon request.
Timeline
Sales Agent & Mobile Repair Technician
Techpro Limited
06.2021 - Current
Customer Service Representative
PAK'nSAVE
09.2020 - 04.2021
Post Graduate Diploma in IT Security Management -
Nelson Marlborough Institute of Technology
Master of Computer Applications -
Guru Nanak Dev University
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