Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Gurpreet Kaur

Gurpreet Kaur

Titirangi,New Zealand

Summary

Dynamic professional with extensive experience in guest services and cabin management at Qatar Airways. Proven ability in supervision and problem-solving, enhancing customer satisfaction and driving sales. Recognized for implementing process improvements that elevated service quality. Adept at managing high-pressure situations while ensuring compliance with safety regulations.

Overview

19
19
years of professional experience

Work History

GUEST SERVICE REPRESENTATIVE

The Grand by SkyCity
Auckland, New Zealand
01.2024 - Current
  • Greeting guests, handle check-ins/check-outs, and ensure a smooth experience.
  • Manage bookings, modifications, and cancellations via the property management system.
  • Maintain accurate guest records, process payments, and handle cash/credit transactions.
  • Coordinate with housekeeping and maintenance to ensure guest satisfaction.
  • Respond to guest queries and complaints promptly, directing them as needed.
  • Build report with guests to encourage repeat business and positive reviews.
  • Follow emergency procedures, ensuring guest safety and coordinating with security.

Cabin Crew

Air India
New Delhi, India
11.2019 - 07.2020
  • Joined Air India as Experienced Cabin Crew in NOV 2019, batch no 174, cleared all SEP exams in Mar 2020, however, could not commence flying due to COVID-19 national lockdown.

Cabin Senior

Qatar Airways
Doha, Qatar
06.2017 - 03.2018
  • Promoted to Cabin Senior, managing Airbus/Boeing operations (A330/340/350, B777/787).
  • Led cabin crew, delegating tasks and conducting preflight briefings.
  • Advised business/first-class clients on beverage pairings with meals.
  • Assessed crew performance during flights.
  • Managed aircraft intercom and safety announcements.
  • Promoted and sold duty-free products, following country guidelines.

Cabin Attendant

Qatar Airways
Doha, Qatar
09.2011 - 06.2017
  • Assisted passengers with information, seating, and special needs.
  • Conducted safety checks and ensured compliance with aviation regulations.
  • Submitted reports on flight incidents.
  • Worked both independently and with a team to enhance customer satisfaction and revenue.

Senior Security Assistant

Jet Airways
New Delhi, India
11.2006 - 08.2011
  • Inspected, monitored, and screened all passengers to make sure that safety is maintained.
  • Responsible for controlling the access of people and items onto a plane.
  • Carried out pre-flight and baggage screening.
  • Performed static patrols in designated areas.
  • Supervised the movement of passengers, employees and aircraft to ensure security is not compromised.
  • Provided immediate response for assistance from deck and/or cabin crew.
  • Complied with AVSEC health and safety.

Education

Bachelors - commerce

University Of Delhi
New Delhi, India
01.2006

Advance Diploma - French Language

University Of Delhi
New Delhi, India
01.2005

Tourism, Tour and Travel Management Diploma -

Bhartiya Vidhya Bhavan
New Delhi, India

Skills

  • Led cabin crew with training and evaluations
  • Resolved customer issues professionally
  • Applied policies to boost service and safety
  • Cut catering costs on long-haul flights
  • Top seller of duty-free and services
  • Recognized for excellent service
  • Skilled in admin tasks and cash handling

Languages

English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Full Professional

Timeline

GUEST SERVICE REPRESENTATIVE

The Grand by SkyCity
01.2024 - Current

Cabin Crew

Air India
11.2019 - 07.2020

Cabin Senior

Qatar Airways
06.2017 - 03.2018

Cabin Attendant

Qatar Airways
09.2011 - 06.2017

Senior Security Assistant

Jet Airways
11.2006 - 08.2011

Bachelors - commerce

University Of Delhi

Advance Diploma - French Language

University Of Delhi

Tourism, Tour and Travel Management Diploma -

Bhartiya Vidhya Bhavan

Similar Profiles

CREATE PROFILE
Gurpreet Kaur