Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gurpreet Kaur

Mount Wiilington,Select

Summary

Experienced duty officer with a proven track record of effectively managing operations and ensuring safety and security. Skilled in overseeing day-to-day activities, coordinating resources, and responding to emergencies. Proficient in enforcing policies and procedures to maintain order and compliance. .

Overview

2
2
years of professional experience

Work History

Duty Manager

Waipuna Hotel
Mount Wiilington, Auckland
06.2025 - Current
  • Supervising the front office team and ensuring efficient check-in and check-out processes.
  • Using Sweet 8 property management system for operational and reservation-related tasks.
  • Supervise front office team members during the shift, providing guidance and ensuring adherence to hotel standards and grooming policies.
  • Managing room reservations and modifications in the absence of the reservations team.
  • Coordinating with housekeeping, maintenance, and F&B teams to ensure a seamless guest experience.
  • Holding a General Manager’s Certificate and LCQ (Licence Controller Qualification), enabling me to manage licensed premises in compliance with New Zealand’s hospitality regulations
  • Looking after the full security of the hotel during the shift, including handling incidents, managing after-hours access, and responding to emergencies
  • Charging payments for future bookings and ensuring accurate processing and documentation.
  • Conducting shift handovers and maintaining accurate reports and communication logs.
  • Ensure compliance with all hotel policies, health and safety regulations, and brand standards throughout the front office operations.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.

Duty Manager

Tuakau Hotel (Elsies Restaurant & Bar)
Tuakau, Waikato
09.2023 - 05.2025
  • Handled phone and email enquiries, managed bookings and reservations, and responded to customer requests promptly.
  • Supervised daily operations during shifts, including overseeing restaurant and bar service, and addressing any issues in real-time.
  • Ensured compliance with liquor licensing laws and maintained a responsible, safe environment for patrons and staff.
  • Managed cash handling, end-of-day reconciliations, and ensured accurate billing and transaction processes
  • Ensured all security protocols were followed, including managing any incidents and preparing appropriate reports.
  • Acted as the first point of contact for staff during shifts and made quick decisions to keep operations running
  • smoothly.
  • Collaborated with upper management to improve productivity of operations.
  • Holding a General Manager’s Certificate and LCQ .(Licence Controller Qualification)

Education

Masters of Applied Management - Business Management

Otago Polytechnic
Auckland, NZ
07-2024

MBA - Business Management

Maharishi Markandeshwar University
India
06-2017

Skills

  • Property management
  • Reservation systems
  • Customer service
  • Office management expertise
  • Team leadership
  • Compliance monitoring

Timeline

Duty Manager

Waipuna Hotel
06.2025 - Current

Duty Manager

Tuakau Hotel (Elsies Restaurant & Bar)
09.2023 - 05.2025

Masters of Applied Management - Business Management

Otago Polytechnic

MBA - Business Management

Maharishi Markandeshwar University

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Gurpreet Kaur