Gurpreet Singh
Naenae, Lower Hutt,WGN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative
Vishal Mega Mart
Amritsar, Amritsar, India
06.2017 - 03.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Handled customer inquiries and suggestions courteously and professionally.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Dairy Farmer
Massimo Ciarcelluti
Pescara, Itly
08.2009 - 12.2016
- Partnered with distributors and other local farmers to get milk quickly to market and prevent waste.
- Developed and maintained detailed herd health management program to support livestock wellness.
- Kept stock healthy with adequate food, water and open space.
- Attended promptly to needs of sick cows to maintain health of livestock.
- Maintained farm equipment and vehicles.
- Purchased insemination services from special farms to impregnate cows and increase herd size.
- Milked 120 cows using milking machinery.
- Handled complex and urgent customer concerns calmly to maximize satisfaction and enhance loyalty.
- Developed relationships with local feed and seed suppliers to secure favorable prices.
- Kept up to date with new farm technology to make farm more environmentally sustainable.
- Monitored milk production quality and quantity and evaluated daily data to address inefficiencies.
- Enforced strong safety and environmental protections to support habitats while preventing harm to employees or consumers.
Education
Bachelor of Arts - History, Political Science
Guru Nanak University
Amritsar 03.2005 - 07.2008
High School Diploma -
Govt Senior Secondry School
Amritsar 01.2003 - 07.2004
Skills
Sales expertise
Report preparation
Complaint resolution
Staff education and training
Recordkeeping strengths
Money handling abilities
Service standard compliance
Multi-line phone talent
Stock management
Key holder experience
Stocking and replenishing
POS systems expert
Retail store support
Key stakeholder relationship building
Strategic sales knowledge
Training development aptitude
References
Provided upon request
Timeline
Customer Service Representative
Vishal Mega Mart
06.2017 - 03.2023
Dairy Farmer
Massimo Ciarcelluti
08.2009 - 12.2016
Bachelor of Arts - History, Political Science
Guru Nanak University
03.2005 - 07.2008
High School Diploma -
Govt Senior Secondry School
01.2003 - 07.2004