GURPREET SINGH
MANUREWA
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
BP Connect
Papakura
07.2023 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Greeted and assisted customers to foster positive experiences.
- Maintained up-to-date knowledge of company products and services in order to provide accurate information to customers.
ICT Technician
Progressive Communications Ltd
Mount Wellington
07.2016 - Current
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Installed and configured new computer hardware, software and network systems.
- Configured and tested cameras to ensure optimal performance.
- Installed, tested and serviced alarm systems to determine correction functionality.
- Set up computer networks for monitoring remote sites via internet or intranet connection.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
High School Diploma -
Royal Business College
Auckland03-2016
Skills
- Network configuration
- Hardware installation
- System troubleshooting
- Camera configuration
- Technical documentation
- Remote monitoring
- Desktop technical support
- Help desk management
- Product knowledge
- Problem solving
Certification
- site safe Passport
- EWP license
- Security consultant
Languages
English
Professional
Punjabi
Native/ Bilingual
Hindi
Professional
Timeline
Customer Service Representative
BP Connect
07.2023 - Current
ICT Technician
Progressive Communications Ltd
07.2016 - Current
High School Diploma -
Royal Business College
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