Gurpriya
Taupo,New Zealand
Summary
Dynamic and results-driven professional with extensive experience across logistics, fitness, and advertising industries. Proven expertise in managing operations, driving business growth, and optimizing customer satisfaction. Skilled in overseeing multiple centers, leading diverse teams, and implementing efficient processes to enhance performance and profitability. Adept at handling complex logistics challenges, growing client accounts, and executing effective campaign strategies. Demonstrated ability to convert leads into loyal customers, manage large-scale operations, and deliver exceptional service in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Key Account Manager
3.14
India
11.2022 - 07.2024
- **Campaign Management**: Drove a revenue increase from $205,000 to $320,000 through strategic campaign management. (South east Asia)
- **Team Leadership**: Led and developed a team of 10 Supply Managers and 5 Campaign Managers, including performance evaluation and coaching.
- **Campaign Handling**: Oversaw and optimized seven high-profile Indian campaigns, including Swiggy, Groww, Apollo, Astroyogi, Redrail, and Redbus.
Customer Experience Partner
Maersk Line
India
11.2023 - 02.2024
- Managed key accounts, focusing on import clients who were direct customers from North India, ensuring high levels of customer satisfaction and efficient service delivery.
- Coordinated import and export activities, overseeing documentation and compliance to streamline operations and reduce delays.
- Developed and maintained strong relationships with clients, addressing their needs and resolving issues promptly to support business growth.
- Conducted detailed analysis of customer requirements and operational processes to implement effective solutions and improve overall efficiency.
- Handled comprehensive administrative tasks, including documentation, reporting, and data management, to support smooth business operations.
- Received all incoming calls on telephony within TAT
- Platform trainings to all the clients
Key Account Sales Manager
Dunzo
India
06.2023 - 10.2023
- **Hunting and Farming:** Identified and acquired potential accounts, successfully opening 10 new accounts each month while managing and expanding relationships with existing clients.
- **Operational Management:** Addressed and resolved operational issues for current clients, ensuring seamless delivery and high satisfaction.
- **Client Acquisition:** Focused on both acquiring new accounts and nurturing existing ones, contributing to overall business growth.
- **D2C Brand Support:** Worked within a hyperlocal delivery team to support Direct-to-Consumer (D2C) brands using Dunzo as a delivery partner, ensuring efficient and reliable service.
- **Sales Strategy:** Developed and implemented strategies for client engagement and retention, driving revenue and operational excellence.
- **Cross-functional Coordination:** Collaborated with internal teams and Dunzo to resolve delivery challenges and optimize service delivery processes.
Customer Service Account Manager
Delhivery Corporate Office
India
12.2020 - 11.2022
- **Primary Point of Contact**: Acted as the main liaison for 200+ clients/sellers, managing a volume range of 500-2000 shipments.
- **Relationship Management**: Established and maintained relationships with Managers, GMs, and CXOs of small to medium-sized companies within the B2C eCommerce sector.
- **Account Growth**: Successfully expanded the Scope of Work (SOW) for existing accounts through strategic engagement and service enhancements.
- **Operations Management**: Oversaw logistics operations, including both first-mile and last-mile processes, ensuring smooth and efficient handling of client needs and resolving any logistical issues.
Associate Center Manager (operations)
Cult Fit
India
07.2019 - 10.2020
- **Business Growth and Center Management**: Directed operations across 5+ centers, managing a team of over 50 employees and serving 3000+ customers.
- **Sales Conversion**: Accountable for converting walk-ins to trial memberships and trials to full memberships, including oversight of online sales processes.
- **Process Adherence**: Ensured all center operations adhered to established Standard Operating Procedures (SOPs) for consistent service quality.
- **Customer Satisfaction**: Focused on enhancing customer satisfaction by effectively converting walk-ins into trials and trials into committed members.
- **People Management**: Managed team engagement, conducted training for operations staff, and handled Center assets management to optimize performance and operational efficiency.
Education
MBA - Marketing
Jaipuria Institute of Management
India2019
Bachelor In Commerce -
GNDU
India2017
Skills
- Client Relationship Building
- Business Development
- Key Account Management
- Data-driven decision-making
- Logistics coordination
Timeline
Customer Experience Partner
Maersk Line
11.2023 - 02.2024
Key Account Sales Manager
Dunzo
06.2023 - 10.2023
Key Account Manager
3.14
11.2022 - 07.2024
Customer Service Account Manager
Delhivery Corporate Office
12.2020 - 11.2022
Associate Center Manager (operations)
Cult Fit
07.2019 - 10.2020
MBA - Marketing
Jaipuria Institute of Management
Bachelor In Commerce -
GNDU