Gursharan Dhami

Sanitized, restocked, and organized exam rooms and medical equipment.

• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Managed approximately 80-90 incoming calls, emails, faxes per day from patients
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
• Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
• Obtained client medical history, medication information, symptoms, and allergies.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Collaborated with interdisciplinary healthcare teams to provide coordinated care.
• Empowered patients through education on self-management techniques for chronic conditions.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Collected and documented patient medical information such as blood pressure and weight.
• Completed EKGs and other tests based on patient presentation in office.
• Oriented and trained new staff on proper procedures and policies.

• I developed a solid understanding of how to turn business objectives into a project roadmap for a working product
• This included drafting documents summarizing user workflows and attending weekly development meetings and business strategy meetings
• I assisted with creating tickets for development and user flow testing once features were implemented, using Asana project management boards and ticketing tools
• I also attended meetings with the marketing team and prepared for a Kickstarter campaign
• I developed a basic understanding of HubSpot CRM
• In terms of practical application of my Health IT formal studies, I built a foundational knowledge of SNOMED Clinical Terminology and FHIR healthcare interoperability resources
• This included becoming familiar with the company's API server and how SNOMED concepts and relationships are expressed plus exposure to the Snowstorm API
• My passion for Health IT and how it can help improve patient outcomes and experience is very strong.

• My key responsibilities were to work with the CEO and manage the project and day-to-day tasks
• I was working as a part-time in this role
• Meeting with some of the researchers from New Zealand to draft problem presentation and understand their requirements
• Experience of working with marketing team, development team and other key stakeholders
• Working experience with people from different cultural background
• Skills: Business centric mindset and able to build and manage effective stakeholder relationships
• Understanding and comfort in working within a service centric agile delivery model
• Solid analytical and reporting skills complemented with a high level of verbal and written communication skills
• Working knowledge of Microsoft, and keen to learn more skills such as SQL.

• Fraame healthcare has been a quiet achiever in the health and life sciences technology space over the last 10 years
• Headquartered in Christchurch and a founder company of the EPIC Innovation centre Initiative, Fraame now has offices and staff in Auckland, Melbourne, and Sydney
• I was responsible for application software testing, user guide, and client support development activities.

• Attend rounds with the consultants daily
• Attend ward patient before and make a note of necessary changes in the symptoms, blood report, and treatment
• Attend OPD (Outpatient department)
• Addressing patient complaints and if necessary, inform the concerned consultant
• Follow up scan and lab reports and opinion taken from another specialist
• Led diverse team of medical and administrative professionals in day-to-day clinic activities such as patient care, new business development, and patient relations
• Aligned room and treatment procedures with overall regulations to deliver high quality of patient care
• Created effective marketing plans to attract new physicians to practice
• Created systems and controls to improve patient records management
• Provided routine and emergency medical care to patients
• Educated patients about procedures, conditions and medications
• Performed clinical procedures such as collecting blood
• Wrote and updated patient prescriptions
• Collected information about patient histories, current conditions and vital statistics to make accurate determinations and conditions.

• I have completed my one-year compulsory internship at MGM Institute of Health Sciences
• I have done my medical rotations in the field of community medicine (which include preventive and social medicine, family practice postings), medicine, surgery, anaesthesia, emergency medicine, ophthalmology, E.N.T, dermatology, orthopaedics, paediatrics, obstetrics and gynaecology (including family welfare planning), respiratory medicine (chest and T.B.)