GURSHARANPREET KAUR
Napier
Summary
Developed strong interpersonal and communication skills in fast-paced hospitality environment, focused on enhancing guest satisfaction. Expertise in problem-solving and conflict resolution, ensuring seamless guest experiences. Looking to transition into new field, leveraging these skills to contribute meaningfully in dynamic and customer-focused setting.
Overview
2
2
years of professional experience
Work History
Guest Service Executive
Radisson Hotel Jalandhar
02.2023 - 01.2024
- Delivered personalized guest experiences, handled VIP bookings, and arranged local tours and amenities.
- Worked closely with housekeeping and F&B departments to ensure smooth guest operations.
- Achieved “Employee of the Month” three times for excellence in guest relations.
- Assisted in managing front desk operations, including check-ins and check-outs, efficiently handling guest requests.
Hotel Front Office Manager
Bella Tuscany motel Napier NZ
04.2024 - Current
- Supervised front office operations, ensuring efficient guest check-in and check-out processes.
- Handled guest complaints professionally, maintaining a 92% guest satisfaction rating.
- Coordinated staff schedules, optimizing coverage for peak periods to enhance guest service.
- Implemented training programs for new hires, improving team performance and service quality.
- Collaborated with housekeeping to maintain room readiness, ensuring high standards of cleanliness and presentation.
Education
Higher secondary school certificate - Commerce
Private Guru Ramdass International Public School
Punjab, India01.2022
Skills
- Guest relations management
- Office administration
- Housekeeping management
- Event management expertise
- Inventory and budget coordination
- Compliance with health and safety standards
- Data entry proficiency
- Exceptional communication
Languages
English
Hindi / Punjabi
Timeline
Hotel Front Office Manager
Bella Tuscany motel Napier NZ
04.2024 - Current
Guest Service Executive
Radisson Hotel Jalandhar
02.2023 - 01.2024
Higher secondary school certificate - Commerce
Private Guru Ramdass International Public School
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