GURSIMRAN SIDHU
47 Alexander Avenue, Papatoetoe,AUK
Summary
Diligent Certified Sterile Technician with solid background in ensuring sterile environments and preventing contamination. Proven track record of maintaining high safety standards and effective sterilization processes. Demonstrated ability in teamwork and attention to detail within clinical settings. Strong multitasking abilities and a commitment to quality ensure efficient operations in high-pressure environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Sterile Technician
Mercy Ascot
Auckland, AUK
01.2024 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Attention to detail: The role requires attention to detail and a thorough, disciplined approach to your work. Cleaning and sterilising equipment and devices demands accuracy and the ability to follow complex, detailed cleaning and sterilising processes.
- Observation and recording skills: One of the responsibilities of sterile services technicians is to record their work and ensure they complete all documentation in a thorough and timely manner. As such, the ability to observe procedures and accurately record the outcomes of cleaning and sterilising activities is desirable for the role.
- Sterilising activities typically require dexterity and the ability to work with your hands. You may carry out intricate cleaning tasks and work with complex pieces of equipment and machinery, which require careful handling.
- While you may work alone in your cleaning and sterilising duties, it's also useful to be comfortable working as part of a team. You're likely to work closely with colleagues within the sterile services department and with other colleagues throughout the hospital or clinic.
- The ability to work under pressure: For sterile services positions, it's useful to be comfortable working under pressure, as employers typically expect technicians to work alone and to a high standard, which entails considerable responsibility.
- Concentration: The ability to concentrate for long periods is highly valuable for sterile service technicians. A normal shift might involve several hours of intricate cleaning and sterilising procedures.
Support Care Staff Member
Spectrum Care
Otahuhu, Auckland
11.2023 - 01.2024
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Customer Service Representative/ Cash Counter
Wholesale Club
Manukau, Auckland
09.2023 - 01.2024
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Balance Till at the time of Closing, Account handling, Handling Cash.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Sought ways to improve processes and services provided.
- Promoted available products and services to customers during service, account management, and order calls.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided backup support for organizational leadership.
Restaurant Owner/Operator
D'Lite Bite
Chandigarh, India
03.2022 - Current
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Managed payroll, daily deposits, and cost controls.
- Recruited, hired, and trained talented staff to fill vacancies.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Purchased food and cultivated strong vendor relationships.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Front Desk Receptionist
NAGPAL Super-Speciality Hospital
Punjab, India
07.2020 - 12.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed all tasks in compliance with company policies and procedures.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Trained new team members on company procedures, customer service and issue resolution.
- Handled assignments independently with good judgement and critical thinking skills.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Tracked important information in spreadsheets and ran reports or generated graphs using data.
Checkout Operator
New World Supermarket
Fendalton, Christchurch
03.2019 - 02.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Checked personal identifications during alcohol and tobacco sales.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Lotto Retailer and LCQ holder.
Community Support Worker
ACCESS Healthcare Services
Christchurch, New Zealand
10.2019 - 01.2020
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
- Assisted in implementation of community support services in alignment with needs.
- Helped individuals to provide education and understanding of available social services.
- Maintained professional and productive working relationships with community leaders and organizations to promote teamwork and boost rapport.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
- Kept case files updated, accurate and aligned with requirements.
Customer Service
The Cuban Bar & Restaurant
Christchurch, New Zealand
08.2018 - 06.2019
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Led and directed team members on effective methods, operations, and procedures.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Retail Sales Associate
Death By Denim
Christchurch, New Zealand
05.2019 - 11.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Level 4 - Sterile Processing Technology
Toi Ohomai Institute of Technology
Rotorua, NZ07.2024
Graduate Diploma - Applied Management Level 7 Tourism & Hospitality
Aspire2International Business & Technology
Christchurch, New Zealand06.2019
Bachelor's Of Business Administration - Business
Punjab Technical University
Punjab, India08.2014
Skills
- Super Time Management Skills
- Pay Attention on Details
- Healthy Communication with Co-workers
- Help People In Need
- Customer Relations
- Microsoft Word
- Report Any Issue quickly
- Active Listening
- Multitasking capabilities
- Time management
- Team collaboration
- Technology literacy
- First aid knowledge
- Active listening
- Record keeping
- Cultural sensitivity
- Personal care assistance
- Problem-solving abilities
- Professional boundaries
- Attention to detail
- Safety awareness
- Schedule Management
- Sterilization techniques
- Decontamination procedures
- Chemical Handling
- Sterile Storage Management
- Decontaminating surgical instruments
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
IELTS- 7 Bands Overall, Not Less Than 6Bands
IELTS
Certification
Licence Controller Qualification
NZ Full Drivers Licence Holder
Licence
New Zealand First Aid Certificate
Company: Lifecare
Accomplishments
NZSSA Registration Certificate
Timeline
Certified Sterile Technician
Mercy Ascot
01.2024 - Current
Support Care Staff Member
Spectrum Care
11.2023 - 01.2024
Customer Service Representative/ Cash Counter
Wholesale Club
09.2023 - 01.2024
Restaurant Owner/Operator
D'Lite Bite
03.2022 - Current
Front Desk Receptionist
NAGPAL Super-Speciality Hospital
07.2020 - 12.2021
Community Support Worker
ACCESS Healthcare Services
10.2019 - 01.2020
Retail Sales Associate
Death By Denim
05.2019 - 11.2019
Checkout Operator
New World Supermarket
03.2019 - 02.2020
Customer Service
The Cuban Bar & Restaurant
08.2018 - 06.2019
Level 4 - Sterile Processing Technology
Toi Ohomai Institute of Technology
Graduate Diploma - Applied Management Level 7 Tourism & Hospitality
Aspire2International Business & Technology
Bachelor's Of Business Administration - Business
Punjab Technical University
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