Gurupdesh Singh
Masterton,WGN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Sandwich Artist
SUBWAY®Restaurants
Masterton, WGN
02.2024 - Current
Customer Service Representative
Challenger Services Group
Matamata, WKO
03.2023 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
IT Technician
Mobilic
Masterton, WGN
05.2020 - 03.2023
- Maintained office PCs, networks and mobile devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Longlife Assistant
Countdown Supermarket
Hamilton, WKO
02.2019 - 05.2020
Education
Master's Diploma (Level-7) - Network And System Administration
International College of Auckland
Hamilton, WKO04.2020
Bachelor Of Cloud Computing - Cloud Computing/ IT
EDENZ College
Auckland, AUK03.2018
Diploma In Computer Engineering - Computer And Information Sciences
SUS Polytechnic College
Punjab, India04.2015
Skills
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Reliability and punctuality
- Effective multi-tasking
- Cash Handling
- Multitasking and Prioritizing
- Customer Satisfaction Focus
- Cleanliness and hygiene
- Patience and Empathy
- Efficient Work Pace
Timeline
Sandwich Artist
SUBWAY®Restaurants
02.2024 - Current
Customer Service Representative
Challenger Services Group
03.2023 - 02.2024
IT Technician
Mobilic
05.2020 - 03.2023
Longlife Assistant
Countdown Supermarket
02.2019 - 05.2020
Master's Diploma (Level-7) - Network And System Administration
International College of Auckland
Bachelor Of Cloud Computing - Cloud Computing/ IT
EDENZ College
Diploma In Computer Engineering - Computer And Information Sciences
SUS Polytechnic College