Summary
Overview
Work History
Education
Skills
Websites
Languages
Interests
Timeline
Generic

Gurwinder Singh

Auckland

Summary

Dynamic leader with a proven track record at Last Mile Courier, adept in operations management and fostering strong customer relationships. Excelled in driving business growth, implementing digital transformations, and enhancing team performance. Skilled in leadership and problem resolution, achieving high employee satisfaction and retention. Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.

Overview

13
13
years of professional experience

Work History

General Manager

Last Mile Courier
06.2024 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
  • Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.

Transport Manager

SBS Transport Group
06.2012 - 06.2024
  • Managed a team of drivers, dispatchers, and administrative staff to ensure smooth transportation operations.
  • Coordinated with external partners such as carriers, vendors, customs brokers, and warehouse personnel to ensure seamless end-to-end logistics management.
  • Reduced costs for the company by negotiating with vendors and optimizing routes for transport vehicles.
  • Improved efficiency in transportation operations by streamlining processes and implementing innovative solutions.
  • Enhanced customer satisfaction through proactive communication and effective issue resolution.
  • Increased overall fleet performance by implementing regular maintenance checks and upgrades as needed.
  • Fostered positive relationships between transport managers from other departments through routine cross-functional meetings focused on sharing best practices and addressing common challenges.
  • Created and enforced detailed organization processes to increase quality and service standards.

Education

Diploma in Business Level 6 And Level 7

Linguis International Institue (NZMA Approved)
Auckland, NZ
06-2014

BBA - Business Administration

University of Madras
Chennai India
04-2010

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Training and coaching

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional

Interests

  • Reading
  • Team Sports
  • Volunteer Work

Timeline

General Manager

Last Mile Courier
06.2024 - Current

Transport Manager

SBS Transport Group
06.2012 - 06.2024

Diploma in Business Level 6 And Level 7

Linguis International Institue (NZMA Approved)

BBA - Business Administration

University of Madras

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Gurwinder Singh