Gurwinder Tiwana
Lower Hutt,WGN
Summary
Driven by a results-focused approach during my tenure at Harvey Norman, I excelled in CRM proficiency and customer relationship building, significantly enhancing team performance and exceeding sales quotas. Leveraging strategic planning and multilingual capabilities, I spearheaded initiatives that boosted customer satisfaction and retention, achieving a notable increase in revenue growth.
Overview
7
7
years of professional experience
Work History
Sales Consultant/ Proprietor in Training
Harvey Norman Computers
12.2022 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maximized customer retention by resolving issues quickly.
- Maintained organized, presentable merchandise to drive continuous sales.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Trained and mentored new sales representatives.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Sales Consultant
Harvey Norman ,Electrical
03.2017 - 11.2022
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Responded to telephone and in-person requests for information.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
Education
Bachelor of Applied Business Management - Sales And Marketing Education
Wellington Institute of Technology
Petone, NZ03.2020
NZ Diploma in Business Level 6 - Business Studies
Wellington Institute of Technology
Petone, NZ01.2017
Skills
- Time Management
- Customer Relationship Management
- CRM proficiency
- Product and service knowledge
- Objection handling
- Strategic Planning
- Cold-calling
- Sales funnel management
- Multilingual capabilities
- Customer Relationship Building
- Upselling and Cross Selling
- Staff Training
Languages
Punjabi
Native or Bilingual
English
Full Professional
Timeline
Sales Consultant/ Proprietor in Training
Harvey Norman Computers
12.2022 - Current
Sales Consultant
Harvey Norman ,Electrical
03.2017 - 11.2022
Bachelor of Applied Business Management - Sales And Marketing Education
Wellington Institute of Technology
NZ Diploma in Business Level 6 - Business Studies
Wellington Institute of Technology
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