Ha Bui
Wellington,WGN
Summary
Personable and dedicated Customer Service Representative with extensive experience in Hospitality industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Front of House Employee
Wraps and Rolls
Wellington CBD, Wellington
10.2023 - Current
- Stocked and maintained buffet tables to keep ample food offerings available to guests.
- Performed opening and closing duties such as counting money, organizing supplies.
- Answered phone calls, took reservations, and answered inquiries.
- Greeted customers and provided friendly customer service.
Front of House Employee
Where's Charlie
Wellington CBD, Wellington
07.2023 - Current
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Resolved any customer complaints or issues promptly with professionalism.
- Explained menu items, took orders and delivered food courses according to instruction.
- Earned consistently highest tips by displaying exceptional listening skills and attentiveness and delivering diners' unique preferences every time.
Head of Media
DAV Initiatives for Development
12.2022 - Current
- A non-profit project was founded aimed to develop students at the Diplomatic Academy of Vietnam
- Established a Facebook page for the project, achieved 500 likes after only 4 months of establishment with an average number of 1000 views per post
- Develop a communication plan and design posters, banners, and handbooks,..
- For the project activity on social media
- Manage a team of 10 people for the media team, manage HR tasks, and arrange membership
Head of Media
Creative Media Club
11.2019 - 01.2021
- Develop the Facebook page from 4000 followers to 5500 followers after 1 year (November 2019 - November 2022)
- Building the media proposal, and media timeline and deciding the vision of the club's projects
- Manage a team of 14 people on the media team, and contribute to deciding the division of work for each member
Education
Bachelor of ART - International Relations And Political Science
Victoria University of Wellington
Wellington, NZ06-2024
Bachelor of Arts - International Relations
Diplomatic Academy of Vietnam
Ha Noi06-2024
Skills
- Paperwork Processing
- Inbound and Outbound Calling
- Product Knowledge
- Data Collection
- Digital Archiving
- Research
Affiliations
- DAV Debate Association
- Organizer at DAV Debate Open 2022
- Pioneer Club of Luong Van Tuy high school for the gifted, 2021
Accomplishments
- Break 10th at Vietnam University Debating Championship 2022
- Semi-finalist at HLU Debate Open 2022
- Semi-finalist at Voice Out Debate Open 2022
- Champion at Kosmos Debate Camp 2019
Languages
English
Full Professional
Vietnamese
Native/ Bilingual
French
Limited
Timeline
Front of House Employee
Wraps and Rolls
10.2023 - Current
Front of House Employee
Where's Charlie
07.2023 - Current
Head of Media
DAV Initiatives for Development
12.2022 - Current
Head of Media
Creative Media Club
11.2019 - 01.2021
Bachelor of ART - International Relations And Political Science
Victoria University of Wellington
Bachelor of Arts - International Relations
Diplomatic Academy of Vietnam
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