Haby George Johnson
Auckland
Summary
Motivated professional seeking opportunities with an organization that values talent and skills, while contributing to their goals. Driven by the prospect of career advancement and personal growth, eager to find a company offering excellent opportunities in these areas.
Overview
14
14
years of professional experience
4
4
Languages
Work History
Planning Technician
Integral Services and Construction Company (ISCO, Kuwait)
10.2017 - 10.2022
- Handling all the information pertaining to training, seminars, presentation & meetings for the Maintenance team and updating it in KOC portal.
- Documentation of all the Non-Contractor Service Order (NCSO) and weekly follow-up to update the status.
- Tracking the HSE performance of team members to ensure that the target is achieved.
- Creating IT request for new team members and members needing additional software.
- Following up with senior engineers of the concerned facility on a weekly basis to update the memo status.
- Verification of petty cash invoices, documentation, processing and updating the status of each invoice in the KOC portal.
- Interaction with various teams of KOC to collect data for the database and technical queries related documentation.
- Making Power Point presentations for depicting the team’s overall performance in various sectors.
Planning Technician
House of Trade (HOT, Kuwait)
10.2013 - 09.2017
- Handling all the information pertaining to training, seminars, presentation & meetings for the Maintenance team and updating it in KOC portal.
- Documentation of all the Non-Contractor Service Order (NCSO) and weekly follow-up to update the status.
- Following up with senior engineers of the concerned facility on a weekly basis to update the memo status.
- Verification of petty cash invoices, documentation, processing and updating the status of each invoice in the KOC portal
- Interaction with various teams of KOC to collect data for the database and technical queries related documentation.
- Assisting the planning engineer in various planning related works.
Technical Support Executive
Sutherland Global Services
01.2009 - 05.2011
- Worked as a technical support executive doing hardware troubleshooting of desktop, laptops, tablets and smartphones, handling only UK, US and Canadian customers.
- Negotiating, handling upset customers and providing them the best experience still abiding to the company rules so that the company's reputation is not damaged.
- Handled a team of 20 members providing them technical training and introducing them to various products and their updates.
- Familiarizing them with new software, call quality checking, giving feedback about the call monitored.
- Interacting with our foreign clients about the call forecast, customer needs, product defects that should be rectified for customer satisfaction.
- Delivered exceptional technical assistance through both phone and email channels while maintaining professionalism at all times.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
- Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
Education
GED -
Open Polytechnic
Lower Hutt 04.2001 -
High School Diploma -
Nampoothiry's College
Kerala, India 05.2003 - 05.2004
Skills
Ability to work in a fast-paced environment
Technical Certifications
- School of Information & Instrumentation Technology (SIIT), Process Control Instrumentation, 01/08/07, 30/07/08
- School of Information & Instrumentation Technology (SIIT), Industrial Automation, 02/08/08, 30/08/08
It Certifications
- CISCO, Cisco Certified Network Administrator (CCNA), CSCO11498565, Expired (06/10/11)
- Microsoft, Microsoft Certified IT Professional (MCITP), 8491411, Lifetime
- Microsoft, Microsoft Certified Technology Specialist (MCTS), 8491411, Lifetime
Worksite Certifications
- Cyber Security Awareness (Work from Home), Deloitte for Kuwait Oil Company, 2020
- Cyber Security Awareness (Social Engineering), Deloitte for Kuwait Oil Company, 2021
- Cyber Security Awareness (Internal Threat), SANS for Kuwait Oil Company, 2022
Nz Residency Status
NZ Resident Visa
Disclaimer
This Curriculum Vitae is true and correct as on 28/02/25.
Timeline
Planning Technician
Integral Services and Construction Company (ISCO, Kuwait)
10.2017 - 10.2022
Planning Technician
House of Trade (HOT, Kuwait)
10.2013 - 09.2017
Technical Support Executive
Sutherland Global Services
01.2009 - 05.2011
High School Diploma -
Nampoothiry's College
05.2003 - 05.2004
GED -
Open Polytechnic
04.2001 -
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