HADAR KAVA
Summary
Dedicated and self-driven individual with over 10 years of experience in customer services. Have recently become a fulltime stay at home mum but wanting to look for part time work. Highly motivated and eager to embrace new challenges. . Thrives in unsupervised environments and possesses the ability to quickly acquire new skills. As a mother of five, have honed organizational and multitasking abilities, ensuring efficiency and reliability in all tasks. Committed to making a positive impact in every role undertaken.
Overview
18
18
years of professional experience
Work History
FIELD SERVICE CO-ORDINATOR
Pulse Energy Alliance LP
01.2018 - 05.2024
- Data entry, Issuing metering jobs
- Internal and external correspondence, Co-ordination of metering and gas services
- Processing of completed metering, disconnections and decommission paperwork
- Answering internal billing and compliance queries
- Liaised between client and technician to keep parties fully informed.
- Prepared and maintained accurate records and reports on services provided and client progress.
- Monitored service delivery and client satisfaction, implementing improvements as necessary.
- Assisted with testing new system ( Gentrak) update
- Assisted in resolving customer complaints
- Assisting colleagues with daily tasks to ensure that they are completed by end of day
- Upskilling and learning colleagues roles and task to cover them when one is away
- Assisting customer care representative when the call through with a customer query.
- Member of the health and safety committee for Pulse Energy
CUSTOMER CARE REPRESENTATIVE
Pulse Energy Alliance LP
01.2017 - 01.2018
- Resolving customer complaints and queries
- Answering inbound calls
- Updating customer accounts
- Processing payments and setting up payment
- Documenting customer interactions
- Providing information on company services
- Assisted our payment resolutions team making outbound calls to customers to make payment arrangements
- Showing empathy towards customer and understanding their situations and working out the best plan forward to keep their account up to date
Check Out Operator
Molisi Tonga Ltd
10.2011 - 01.2012
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
- Realigned shelf, bin and rack merchandise to restore presentation of items and promote sales.
- Restocked and organized merchandise in front lanes.
- Utilized strong communication skills to explain promotions or special offers clearly to customers during their visit.
- Assisted in stocking shelves and updating pricing information, contributing to store presentation and inventory management.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Operated various types of payment systems including credit card machines, cash registers, and mobile payment devices proficiently.
- Handled returns and exchanges professionally, upholding company policies while providing excellent customer service.
Support Worker
Cavit ABI Rehabilitation
02.2010 - 01.2011
- Created detailed and individualized plans to best support patients.
- Facilitated communication between caregivers and clients regarding current issues or concerns related to client's health status or well-being.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Reported concerns to nurse supervisor to promote optimal care.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.
Support Worker
Presbyterian support southland
01.2006 - 08.2009
- Engaged clients by conversing and participating in activities and hobbies.
- Laundered clothing and bedding to prevent infection.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Helped clients with personal needs from exercise to bathing and personal grooming.
Education
Pathway To Nursing Certificate -
Unitec
01.2005
St Andrew's High School
01.2003
Bachelor of Nursing -
South Land Institute of Technology
Skills
- Scheduling Coordination
- Data Entry
- Advanced expert in Ms programmes
- Information Collection
- Consulting
- Interpersonal communication
- Ability to tailor my approach to customer’s situation
- Team work
- customer service
- Developing and Maintaining
- Customer Relationships
- Resolving customer complaints/issues
- Field Operations
- Problem-Solving
- Task Prioritization
- Time management abilities
- Written Communication
- Teamwork and Collaboration
- Resilient, adaptable
- Always ready to learn and develop new skills
- Health and safety compliance
- Decision-Making
- Team building
- Problem-solving abilities
- Excellent Communication
- Fluent in both Tongan/English
- Cultural Sensitivity
Affiliations
- Family Oriented
- Enjoy Bowling
- Teach Tongan Dance
- loves to Cook
- Church member
Languages
Tonga
Timeline
FIELD SERVICE CO-ORDINATOR
Pulse Energy Alliance LP
01.2018 - 05.2024
CUSTOMER CARE REPRESENTATIVE
Pulse Energy Alliance LP
01.2017 - 01.2018
Check Out Operator
Molisi Tonga Ltd
10.2011 - 01.2012
Support Worker
Cavit ABI Rehabilitation
02.2010 - 01.2011
Support Worker
Presbyterian support southland
01.2006 - 08.2009
Pathway To Nursing Certificate -
Unitec
St Andrew's High School
Bachelor of Nursing -
South Land Institute of Technology