Experienced Fulfillment Lead with a demonstrated history of successfully delivering within agreed service level agreements and ensuring exceptional customer experiences in the telecommunications and IT sectors, I have extensive experience in project and service delivery management for various clients across different regions, including the UK, UAE, Qatar, Saudi Arabia, and India. I have successfully managed both onsite and offshore teams, utilizing both Agile and waterfall methodologies to ensure efficient project execution. One of my key strengths is my ability to quickly build and maintain strong relationships with stakeholders. With excellent interpersonal skills, I engage stakeholders in strategic and progress reviews, ensuring alignment of requirements and effective resource and cost management. Known for my enthusiasm and fun-loving nature, I thrive in collaborative environments, leveraging my strong communication skills to foster a vibrant and engaging work environment.
Key Achievements:
Key Achievements:
ITIL 4 Foundation: an introduction to ITIL 4 (Valid upto June 2026)
Project Management Professional (PMP) (Valid upto December 2026)
Huawei Certified ICT Associate (HCIA) Storage
Huawei Certified ICT Associate (HCIA) Health and Safety