Hahee Lee
Auckland,St Johns
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Accomplished Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Taco Bell
07.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Assisted in recruiting, hiring and training of team members.
Shop Manager
Two Dollar Thins
01.2022 - 01.2023
- Leads the day-to-day activities of the team
- Coordinates break for workers and keep management
- Applied strong problem-solving skills to maintain team efficiency and organize workflow to meet any daily demand
- Coaches others and leads by example in regard to the display following company standards
- Handled customer complaints and resolved issues
- Set the overall vision and provided team leadership
- Consistent in the ordering and maintaining items
- Enhanced training programs to strengthen employee knowledge
- Ensuring healthy safety procedures are being followed at all times
- Maximizing profitability and setting/meeting sales targets, including motivating staff to do so
- Managing budgets
- Analyze sales and revenue reports and make forecasts.
- Controlled costs by effectively negotiating with vendors, saving $1000 on budget per year.
Shift Manager(Supervisor) - Store Manager
STARBUCKS NZ
12.2020 - 12.2021
- Leads the day-to-day activities of the team
- Coordinates breaks for partners and keeps management
- Applied strong problem-solving skills to maintain team efficiency and organize workflow to meet any daily demand
- Coaches others and leads by example in regards to the preparation of cold and hot beverages using the beverage routine
- Handled customer complaints, resolved issues
- Set overall vision and provided team leadership
- Consistent in the ordering and adjusting food
- Enhanced training programs to strengthen employee knowledge
- Ensuring food safety procedures are being followed at all times
- Daily deployment of partners during peak time and non-peak time
- Consistently friendly customer service and always smiles
- Handling customer complaints and special requests
- Provides friendly and quality service at all times
- Keep cleaning the bar and café area
- Positive action with partners
- Service and professional appearance.
Cafe Manager
Robert Harris Westgate
05.2018 - 12.2020
- Engaged in suggestive selling and other sales techniques
- Assisted wait staff with the timely food delivery and guest requests
- Assisted cashiers with processing customer payments and documenting orders
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas
- Assisted wait staff with the timely food delivery and guest requests
- Engaged in suggestive selling and other sales techniques
- Ensured exceptional guest experiences through attentive service
- Assisted cashiers with processing customer payments and documenting orders
- Monitored dining room inventory and replenished as necessary
- Monitored social media and online sources for industry trends
- Created and managed knowledge base to offer staff and customers immediate informational access to products, services, and organization.
Shift Supervisor
STARBUCKS KOREA
08.2015 - 02.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow to meet any daily demand
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Set the overall vision and provided team leadership
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
- Enhanced training programs to strengthen employee knowledge
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Skills
- Ordering procedures
- Communication skills
- Franchise operations
- Issues resolution
- Maintenance
- Staff leadership and direction
- Managing the great inventory
- Provide feedback and coaching
- Inventory Control
- Retail Operations
- Time Management
- Mentoring and Coaching
Visa Type
Residency
Timeline
Assistant Store Manager
Taco Bell
07.2023 - Current
Shop Manager
Two Dollar Thins
01.2022 - 01.2023
Shift Manager(Supervisor) - Store Manager
STARBUCKS NZ
12.2020 - 12.2021
Cafe Manager
Robert Harris Westgate
05.2018 - 12.2020
Shift Supervisor
STARBUCKS KOREA
08.2015 - 02.2017
Similar Profiles
Calixto AgustinCalixto Agustin
Restaurant General Manager at Taco Aloha Dab Taco BellRestaurant General Manager at Taco Aloha Dab Taco Bell
Samantha BateySamantha Batey
manager at Taco Bell/ Bell-comanager at Taco Bell/ Bell-co
Bee PopeBee Pope
Crew Member at Taco BellCrew Member at Taco Bell