Hi, I’m
HAIDEE BURAY
36 Fairdale Place, Birkdale, Auckland,New Zealand
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
years of professional experience
Work History
Department Of Justice
Administrative Assistant
01.2013 - 03.2023
Job overview
- Managed to act as a secretary of 3 Public Prosecutors including the City Prosecutor.
- Managed all case folders scheduled for hearing. Attend to court hearing and testifies as witness when necessary
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Managed filing system, entered data and completed other clerical tasks
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Executed record filing system to improve document organization and management
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Completed forms, reports, logs and records to quickly handle all documentation for human resources
- Developed and updated spreadsheets to track, analyze, and report on performance and sales data
- Continually sought methods for improving daily operations, communications with clients, record keeping and data entry for increased efficiency
- Assisted development and implementation of new administrative procedures
Convergys
TECHNICAL SUPPORT REPRESENTATIVE-TIME WARNER CABLE
08.2012 - 12.2012
Job overview
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Diagnosed and troubleshot hardware, software and network issues
- Responded to customer inquiries and provided technical assistance over phone
- Managed high levels of call flow and responded to technical support needs
- Responded promptly to incoming sales leads and requests for technical support
Generali Pilipinas Life Assurance Company
FINANCIAL ADVISOR
05.2011 - 07.2012
Job overview
- Analyzed financial needs of clients and developed tailored strategies to meet goals
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts
- Developed and maintained strong relationships with clients to maximize satisfaction
- Developed comprehensive retirement planning strategies to help clients maximize retirement savings
- Researched and evaluated potential investment products for clients
SYNNEX-CONCENTRIX CORPORATION
PRODUCT SUPPORT SPECIALIST
02.2006 - 10.2008
Job overview
- Responded to customer inquiries and provided technical assistance over phone and in person
- Diagnosed and troubleshot hardware, software and network issues
- Configured and tested new software and hardware
- Tested new software and hardware prior to deployment
- Managed and prioritized multiple projects simultaneously, worked independently and drove results
- Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems
- Analyzed and applied technical information from interviews with engineers, operators and suppliers
- Documented customer interactions and performed troubleshooting in customer relationship management software and case management modules
- Performed troubleshooting and tested customer issues via phone, email and remote assistance software
Education
Xavier University-Ateneo De CagayanCagayan De Oro City, Philippines
Bachelor of Science in Development Communication
03.2004
Santo Nino High School of Gitagum, IncGitagum, Misamis Oriental, Philippines
High School Diploma
03.2000
Matangad Elementary SchoolMatangad, Gitagum, Misamis Oriental
Elementary
03.1996
Gitagum Central SchoolGitagum, Misamis Oriental, Philippines
Primary
03.1994
Skills
- Computer Literate (Ms Word, Ms Excel, Ms PowerPoint, Print Artist, Adobe)
- Research and Documentations
- Writing, Editing, Lay-Outing & Photography
Accomplishments
- Awarded "Most Outstanding Support Staff" in grateful recognition and appreciation of dedicated service in the Office of the City Prosecutor, El Salvador City, for the first semester of CY 2022
Timeline
Administrative Assistant
Department Of Justice
01.2013 - 03.2023
TECHNICAL SUPPORT REPRESENTATIVE-TIME WARNER CABLE
Convergys
08.2012 - 12.2012
FINANCIAL ADVISOR
Generali Pilipinas Life Assurance Company
05.2011 - 07.2012
PRODUCT SUPPORT SPECIALIST
SYNNEX-CONCENTRIX CORPORATION
02.2006 - 10.2008
Xavier University-Ateneo De Cagayan
Bachelor of Science in Development Communication
Santo Nino High School of Gitagum, Inc
High School Diploma
Matangad Elementary School
Elementary
Gitagum Central School
Primary
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