Hailey Green
Rolleston,NZ
Summary
I'm a highly organized and detail-oriented administrative professional with 10 years of customer service experience, administration, and office management/support roles. I also have 5 years of experience running my own small, successful business in Auckland.
Overview
15
15
years of professional experience
Work History
Self Employed Nail Technician
Petal Boutique
Howick, Auckland
06.2020 - Current
- Self-employed nail technician, I created Petal Boutique back in 2019 when I was studying to be a nail technician. I then decided to take this full-time and had a very successful business in Howick. I went on maternity leave in 2023, and since having my daughter, we moved to Christchurch, and I closed my salon in Auckland. I now do this in my spare time here in Rolleston.
- Using Xero and Henry for my accounting software.
- Performed administrative duties such as scheduling appointments and taking payments from customers.
- Developed creative designs on nails using a variety of colors and materials.
- Built a repeat client base to increase profits and stabilise cash flow.
- Provided excellent customer service through friendly interactions with clients.
Account Manager
Go Sweet Spot
Penrose, NZ
04.2018 - 06.2020
- Company Overview: Go Sweet Spot, which is a freight software company.
- I looked after 700 accounts from all over NZ, which include small and large accounts.
- My role was to make sure our customers are happy, know how to use our system, and ensure they are spending money and enjoying the service we provide.
- I really enjoy this role as I can create professional and long-lasting relationships with my customers.
- Excellent Word and Excel.
- Zoho: Communication System.
- GSS Admin - Account Software
- Customer Service.
- Ability to work under pressure.
- Achieve my KPIs.
Account Manager
Cerebos
Newmarket, NZ
03.2017 - 03.2018
- My role at Cerebos as an Account Manager involved looking after 30 to 40 accounts located in the Wellington region.
- I would call my accounts on a daily basis to check in, do my sales calls, and also order any products for them.
- I worked in a team of eight who looked after different regions of clients.
- Working in a team.
- Customer Service
- Fast typing skills.
- Excellent phone manners.
- Achieving my KPIs.
Customer Services (Temp Role)
Air New Zealand
Auckland, NZ
11.2016 - 03.2017
- I was at Air New Zealand for four months. I completed my official training and joined the Customer Service Team, which was a very fast-paced role.
- I mostly work on the phones, talking to customers about bookings, travel delays, cancellations, etc.
- Customer Service
- Time Management
- Excellent phone skills.
- Great computer skills.
- Ability to work well under pressure.
Customer Service Agent
Explore Group
Auckland City, NZ
04.2010 - 10.2016
- This job was part-time as I finished off my studies at the International Travel College. I was then offered a full-time role once I had finished and became Customer Services Supervisor.
- After four years in my role, I moved into a Sales Executive position.
- Staff Management.
- Customer Service
- Sales Targets.
- Time Management
- Sales Reporting.
- Word, Excel, and PowerPoint
Education
Travel & Tourism - Advanced Customer Service, NZ Tourism, Sales, Marketing & Web
International Travel College
Auckland City, NZ01.2011
NCEA Level 3 -
Kaipara College
Helensville, NZ01.2009
Skills
- Full car license
- Microsoft Office Word
- Microsoft Office Excel
- Microsoft Office Outlook
- Xero
- Zoho Online CRM System
- Positive attitude
- Team player
- Self Management
- Fast learner
- Using my initiative
- Customer service
- Account management
- Relationship management
Accomplishments
Exceptional Customer Service, 2011, Award earned at the International Travel College for exceptional customer service skills.
Affiliations
- Spending time with my 15 month old daughter and husband
- Hanging out with friends
- The outdoors & exploring our beautiful country
- Finding new walks to go on etc
References
References available upon request.
Timeline
Self Employed Nail Technician
Petal Boutique
06.2020 - Current
Account Manager
Go Sweet Spot
04.2018 - 06.2020
Account Manager
Cerebos
03.2017 - 03.2018
Customer Services (Temp Role)
Air New Zealand
11.2016 - 03.2017
Customer Service Agent
Explore Group
04.2010 - 10.2016
Travel & Tourism - Advanced Customer Service, NZ Tourism, Sales, Marketing & Web
International Travel College
NCEA Level 3 -
Kaipara College
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