Hailey Nelson
Alfredton,New Zealand
Summary
I am 27 years old and currently in my 2nd year studying full time via distance at Massey University in a Bachelor of AgriBusiness majoring in Farm Management and minoring in Rural Valuation. I am also currently working casually on our family farm in Alfredton, as well as using my previous building skills to upkeep/maintain farm buildings. I am a successful, highly motivated hard worker and enjoy interacting and working with other people. I have a friendly, honest, and approachable personality. I set high standards in my work, and enjoy a productive day's work. I have good time management skills and I always do everything to my best possible ability. I am always looking for something new to learn and am up for new challenges and tasks. I can drive both automatic and manual vehicles. I also hold a current NZ Firearms Licence.
Overview
8
8
years of professional experience
Work History
Front of House Manager, Functions and Events Manager
Tui Brewery
09.2022 - 02.2024
- Managed budgets effectively, optimizing allocation of resources to maximize event impact.
- Ensured smooth event transition with thorough pre-event walkthroughs and detailed day-of coordination efforts.
- Led cross-functional teams in the execution of successful events, fostering collaboration and communication among all stakeholders.
- Selected and ordered refreshments, decor and event materials.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
- Streamlined event operations for improved efficiency and cost-effectiveness through comprehensive logistical management.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
Hammerhand/Builder
Nick Bosanac Builders Ltd
03.2021 - 11.2021
- During my time working with Nick Bosanac Builders LTD, I was doing every day to day jobs an apprentice.
- Our company worked mainly on new builds which started out with foundation work, then framing and right up to finishing touches.
- I assisted with every aspect to do with our builds from boxing up for concrete slabs to assisting with standing and nailing/leveling frames right up to cutting skirting boards and architraves
- I am confident using both battery and electric power tools and currently have my own tool belt with the necessary hand tools
- Supported efficient communication between supervisors and coworkers through clear reporting of completed tasks and potential issues encountered onsite.
- Worked alongside carpenters to complete projects within deadlines, maintaining high-quality craftsmanship.
Corporate Travel Agent
Inspire Travel (World Travellers)
09.2019 - 03.2021
- During my time at Inspire Travel, I have gained extensive knowledge in the following systems, Serko, Sabre, SAM Agency Manager, Word, Excel and many more...
- During this role I have managed roughly 6 corporate company accounts, arranging both their Domestic and International travel when requested, I have done work for The Royal New Zealand Air Force, Airwork Ltd, Fuji Xerox, Tennis NZ and Sky City NZ.
- Dealing with high end companies means that we are required to have an immaculate attention to detail so that the bookings we are making have every requirement needed by the clients.
- Set up flights, hotels, and ground transportation for individuals and groups.
- Delivered exceptional customer service by addressing concerns professionally and efficiently, promoting repeat business from satisfied clientele.
- Provided essential information and paperwork to travellers.
- Booked private jets and arranged car, greeter and support services for VIP travelers.
- Assisted in training new hires, sharing best practices and ensuring new team members were equipped to provide excellent service to clients.
- Established a reputation as a reliable resource for colleagues seeking assistance with challenging bookings or unique situations requiring creative solutions.
- Proactively monitored industry trends to provide expert recommendations on emerging destinations and services.
Firearms and Hunting Department
Botany Hunting and Fishing
03.2018 - 06.2019
- Throughout my time at this store, I have worked individually in my own department but also with around 15 other colleagues in the store
- While working here, there have been times where I would be the only Firearms Licence holder working and I would need to be responsible for opening up the store, managing the staff for the day and closing up the store at the end of the day, this involved managing around 6-8 staff members, making sure they have their jobs set for the day, whilst I also look after my own department
- At the end of the day, all of the tills need to be cashed up and banking sorted for the next day as well as system back up for the day's sales
- My role included merchandising all products in my department, making sure that every morning before the store is open that the department is fully stocked and looking tidy
- Sales - Having customers come into the store to ask me about our Firearms and Hunting products and confidently being able to give them the necessary information to help them with their inquiry
- Ordering - Making sure all customer orders are dealt with as soon as possible, this involves finding the correct supplier and contacting them to make sure the product is in stock, and then ordering it for the customer. This needs to be followed through right until the customer picks the product up from our store, you need to liaise with the Warehouse Manager to check on its arrival and if the customer has been contacted etc
- Firearms Sales - Ensuring that all Firearms Sales are dealt with correctly, this involves firstly checking their Firearms Licence to make sure it is valid before allowing the customer to hold the Firearm, then the correct paperwork needs to be filled out in the Firearms Register before allowing the customer to take the firearm home
- I also had a big role in helping organise our stall at the Shot Show in March 2019, I helped the manager of our store organise suppliers, products, deals etc
- Gained a huge range of product knowledge, from not only Firearms and Hunting related products, but also the rest of the products we offer such as Camping, Tramping and Fishing products
- Educated clients on proper firearm handling, shooting techniques, and safe practices to minimize accidents during hunts.
- Assisted clients in obtaining necessary licenses and permits for legal compliance in various hunting locations.
International Travel Consultant
Cruiseabout Howick
11.2017 - 03.2018
- My role included making domestic and international recommendations, sales and reservations
- Preparing client itineraries and travel documents as well as ensuring correct visa information is provided
- Collecting customer payment and making payments to wholesalers and suppliers
- Attending regular training to keep up to date with industry and product knowledge and working within a team to achieve sales targets and incentives
- Streamlined booking processes for improved efficiency and reduced errors in reservations.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Interviewed and qualified clients to determine international travel and lodging needs and recommended points of interest to maximize travel experiences.
Cruise Wholesaler
Infinity Cruise (Flight Centre)
08.2016 - 11.2017
- Worked as a cruise wholesaler, selling cruises and also all land arrangements to all of the Flight Centre and Cruiseabout Stores in New Zealand
- Gained extensive skills in the following systems: Microsoft Word, PowerPoint and Excel
- Gained extensive skills in Travelport Universal Desktop, Calypso NetTerm and Sabre Red Workspace, which are systems used by Travel Agents
- Worked on 2 different phone systems: Zeacom Desktop and TouchPoint
- Throughout my time at Infinity my job has included, creating enquiries and seeking pricing for all cruise lines and destinations all over the world
- Created new bookings for agents, which increased my attention to detail skills, as this is crucial in this role
- Expanded customer base through targeted marketing strategies and attending industry events.
- Improved supplier relations through consistent communication and proactive issue resolution, ensuring smooth operations.
- Facilitated trade shows participation to increase brand visibility and generate leads.
Education
Bachelor Agribusiness (Majoring Farm Management) -
Massey University
Palmerston North, NZ11.2025
New Zealand School of Tourism
Auckland08.2016
St Matthews Collegiate
Masterton, NZ01.2014
Skills
- Staff Management
- Employee Scheduling
- Time tracking
- Work Planning and Prioritization
- Sales and Marketing
- Task Delegation
- Team Leadership
- Customer Service
- Reliable and Responsible
- Problem-Solving
Best form of contact
Email and home phone
Personal Information
- Nationality: New Zealand Citizen
- Driving License: Full Licence, with own car
References
Available on request
Timeline
Front of House Manager, Functions and Events Manager
Tui Brewery
09.2022 - 02.2024
Hammerhand/Builder
Nick Bosanac Builders Ltd
03.2021 - 11.2021
Corporate Travel Agent
Inspire Travel (World Travellers)
09.2019 - 03.2021
Firearms and Hunting Department
Botany Hunting and Fishing
03.2018 - 06.2019
International Travel Consultant
Cruiseabout Howick
11.2017 - 03.2018
Cruise Wholesaler
Infinity Cruise (Flight Centre)
08.2016 - 11.2017
Bachelor Agribusiness (Majoring Farm Management) -
Massey University
New Zealand School of Tourism
St Matthews Collegiate
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