Summary
Overview
Work History
Skills
Timeline
Generic

Hailey-Rose Matene

Hamilton,Waikato

Summary

Dynamic and results-driven professional with a proven track record at Luv Me Lashes. Successfully enhanced salon revenue through exceptional customer service and efficient inventory management. Highly skilled in task management and a strong team player, excelling in creating tailored client experiences and leveraging adaptable learning abilities for continuous improvement. Demonstrated significant client satisfaction and retention, underscoring a commitment to excellence and collaborative success. Enthusiastic about learning new things and actively pursuing opportunities to acquire new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities.

Overview

15
15
years of professional experience

Work History

Eyelash Extension Technician

Luv Me Lashes
07.2021 - 12.2024
  • Educated clients on appropriate care of new eyelashes.
  • Conducted thorough consultations prior to appointments to determine clients'' desired outcomes and suggest appropriate services.
  • Provided exceptional customer service, leading to an increase in repeat customers and positive reviews.
  • Increased salon revenue by offering a variety of eyelash extension styles and techniques.
  • Educated clients on proper maintenance techniques for their extensions, resulting in fewer issues or complaints.
  • Maintained a clean and organized work station, ensuring a comfortable and sanitary environment for clients.
  • Offered excellent customer service to salon clients, resulting in repeat business.
  • Streamlined inventory management for all lash extension materials, minimizing waste and lowering costs.
  • Reduced appointment times with efficient application processes, resulting in higher client turnover.
  • Addressed client questions, concerns and requests directly for maximum satisfaction.
  • Stayed current on latest and diverse types of last extensions and different application processes.
  • Worked with high attention to detail to complete precise, long-lasting lash looks.
  • Followed correct processes to apply lash extensions to clients' natural lashes.
  • Consulted with clients to understand desired look and discuss available lash options.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Increased revenue through effective customer service and inventory management.
  • Demonstrated thorough knowledge of all salon products and services.
  • Handled scheduling efficiently, maximizing appointment availability while avoiding overbooking or double-booking situations.
  • Enhanced client satisfaction by providing high-quality eyelash extension services tailored to individual needs.
  • Collaborated with team members to create a seamless experience for clients during appointments.
  • Recommended flattering style and color of eyelashes to enhance client's natural appearance.
  • Stayed updated on industry trends and new products, ensuring the salon offered cutting-edge services.
  • Brought in new customers through advertising promoting and word of mouth
  • Promoted upsell products to clients.
  • Addressed any client concerns promptly and professionally, ensuring total satisfaction with their eyelash extension experience.
  • Sought professional training and applied newest methods of eyelash extension application.
  • Explained and demonstrated eyelash extension to hesitant guests to increase confidence in process.
  • Developed customized aftercare plans for each client, promoting long-lasting results and reducing the need for touchups.
  • Contributed to increased social media presence by sharing before-and-after photos showcasing outstanding eyelash extension transformations.
  • Maintained full schedule of appointments with over Number clients per week.
  • Followed strict safety standards to protect clients from injury or infection.
  • Kept workspace clean, organized and well-stocked for upcoming appointments.
  • Used social media platforms to promote salon and services.
  • Maintained regular client list and successfully handled walk-in customers.
  • Mentored and trained new lash technicians on techniques, salon policies, and customer service best practices to ensure a consistent standard of excellence across the team.
  • Answered phone calls and emails to schedule client appointments.

Appointment Setter

Solar Power Nation
12.2009 - 12.2014
  • Acted as first point of contact and set appointments for prospective clients.
  • Contributed to increased sales revenue by successfully securing meetings between potential clients and account executives.
  • Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Answered phone calls and answered questions from potential customers.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Addressed client inquiries and updated database information.
  • Set appointments with salespeople and potential customers.
  • Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.
  • Provided valuable feedback on marketing materials used during appointment setting efforts, leading to improved messaging clarity and resonance with target audience groups.
  • Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
  • Utilized CRM system to track and manage leads, keeping appointments organized.
  • Maintained detailed records of all appointment setting activities, ensuring accurate reporting and analysis of key performance metrics.
  • Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
  • Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
  • Displayed excellent problem-solving skills in addressing scheduling conflicts or other logistical challenges that arose during the appointment setting process.
  • Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
  • Assisted in training new Appointment Setters on best practices for effective communication and time management strategies.
  • Demonstrated exceptional multitasking abilities by managing multiple calendars simultaneously while handling incoming calls from potential clients.
  • Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.

Health Insurance Specialist

Compare The Market
01.2017 - 08.2020
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Achieved high client retention rates by providing exceptional customer service and addressing concerns promptly.
  • Contacted insurance companies to discuss and resolve unpaid claims and incorrectly paid claims.
  • Developed tailored health insurance plans to meet individualized client needs.
  • Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
  • Monitored customer feedback and identified areas of improvement.
  • Met with customers to provide information about available products and policies.
  • Maintained compliance with all industry regulations while completing paperwork accurately and efficiently.
  • Educated clients on the intricacies of their health insurance policies, empowering them to make informed decisions.
  • Efficiently managed high-pressure situations such as claim denials or unexpected policy cancellations.
  • Educated clients on insurance policies and procedures.
  • Educated clients about health insurance coverage options, benefits and costs.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Conducted thorough research on available health insurance plans, staying up-to-date on industry trends and policy changes.
  • Analyzed customer needs to provide customized insurance solutions.
  • Provided comprehensive customer service to drive client satisfaction.
  • Calculated premiums and established payment methods for sales.
  • Collected premiums on or before effective date of coverage.
  • Finalized sales and collected necessary deposits.
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Generated leads through cold-calling, networking and other outreach methods.
  • Conducted annual reviews of existing policies to update information.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Monitored changes in health insurance laws and regulations to verify continuous compliance.
  • Evaluated competitors' products and services to gain competitive advantage.
  • Created sources for continuous client referrals within community and with businesses using extensive networking skills.
  • Compiled and maintained client records to monitor health insurance policies and premiums paid.
  • Developed relationships with providers and networks to achieve favorable client coverage.
  • Ensured seamless transition between policies by properly coordinating client renewals or adjustments.
  • Provided exceptional customer service, leading to numerous referrals and a growing client base.
  • Enhanced team collaboration through consistent communication and sharing of best practices among colleagues.
  • Result Strengthened data security measures by collaborating closely with IT department on system improvements for confidential client information storage.

Skills

    Adhere To Deadlines

    Strong Team Player

    Proficient in Task Management

    Self-Motivated Execution

    Adaptable Learning Ability

Timeline

Eyelash Extension Technician

Luv Me Lashes
07.2021 - 12.2024

Health Insurance Specialist

Compare The Market
01.2017 - 08.2020

Appointment Setter

Solar Power Nation
12.2009 - 12.2014

Similar Profiles

CREATE PROFILE
Hailey-Rose Matene