Hallie Lee
Kohimarama,AUK
Summary
Adaptable Hospitality worker with 5+ years' experience in setting reservations and promptly helping guests. Focused on providing excellent service by collaborating with teammates to meet the customers’ needs. Talented at improving customer service ratings through effective customer communication.
Overview
6
6
years of professional experience
Work History
Front of House Team Member
Soul Bar & Bistro
Auckland, AUK
06.2021 - Current
- Stayed ready for quick turnovers by pre-bussing tables.
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Kept hostess station neat and clean with well-stocked supplies.
- Kept calm under pressure serving 200 plus guests per night
Cafe Worker
Red Kitchen
Te Awamutu, WKO
10.2020 - 05.2021
- Collaborated with various team members to meet guests' requests.
- Accurately identified and resolved customer complaints concerning food or drink.
- Acknowledged outstanding staff performance to boost morale.
- Adhered to social distancing protocols and wore mask or face shield at all times.
- Offered friendly and efficient service to all customers
- Maintained energy and enthusiasm in fast-paced environment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Replenished products daily for optimal freshness and visibility.
Customer Service Associate
Mario's
, Seattle, WA
11.2019 - 01.2020
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Assisted customers with prompt and polite support in-person and via telephone.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
- Issued receipts and processed refunds, credits, or exchanges.
- Maintained clean personal appearance.
- Used POS system to process sales, returns, online orders and gift card activations.
Prep Cook/Dishwasher
Rosellini's Fine Cakes & Baked Goods
, Seattle
12.2018 - 11.2019
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures.
- Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
Camp Counselor and Office Assistant
Fourwinds Westward Ho
, Seattle, WA
06.2016 - 08.2019
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Delivered first aid for accidents and injuries in compliance with established procedures to promote campers' well-being and health.
- Developed age-appropriate arts and crafts activities such as pottery to encourage campers' artistic skills development and creative expression.
- Kept athletic and games equipment and facilities organized and maintained.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Worked with 200 plus children of varying age, interest, skill and developmental levels over three month timeframes.
- Compiled computerized data on campers' medication and health needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Sales Associate
Pressed Juicery
, Seattle, WA
06.2017 - 01.2018
- Described menu items and daily specials to customers.
- Processed payments correctly and promptly.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Performed shift change tasks each day to keep store efficient and neat.
- Kept up to date knowledge on the benefits of a healthy lifestyle
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Education
Associate of Arts - Child Development And Studio Art
Whittier College
Whittier, CA05.2019
High School Diploma -
Nathan Hale High School
Seattle, WA05.2015
Skills
- Microsoft Office
- Critical Thinking
- Adaptability and Flexibility
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Team-Oriented
- Administrative and Office Support
Timeline
Front of House Team Member
Soul Bar & Bistro
06.2021 - Current
Cafe Worker
Red Kitchen
10.2020 - 05.2021
Customer Service Associate
Mario's
11.2019 - 01.2020
Prep Cook/Dishwasher
Rosellini's Fine Cakes & Baked Goods
12.2018 - 11.2019
Sales Associate
Pressed Juicery
06.2017 - 01.2018
Camp Counselor and Office Assistant
Fourwinds Westward Ho
06.2016 - 08.2019
Associate of Arts - Child Development And Studio Art
Whittier College
High School Diploma -
Nathan Hale High School
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