Tour Guide
Te Puia
11.2022 - 01.2023
- Guided groups of up to [Number] people on scheduled tours.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Built personal relationships with guests to promote positive experiences.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
- Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Planned and organized tours by determining routes, selecting sights and landmarks to visit, and coordinating transportation and accommodations.
- Collected and deposited payments from guests.
- Trained to handle medical issues and accidents to take appropriate action and promote safety and well-being of tour groups.
- Maintained vehicles and audio equipment to keep resources working and available for tour use.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
- Demonstrated superior professionalism while interacting with customers and vendors.
- Informed tour members of safety risks associated with attractions, confirming customer security.
- Checked tour vehicles for cleanliness, safety and functionality.
- Arranged for additional resources and personnel when needed to accommodate larger tour requests.
- Maintained accurate records of tour members and managed customer paperwork for organizational maintenance.
- Worked closely with management staff to create new and lucrative tours.
- Planned and executed efficient tour routes by using maps and other navigational tools.
