HAMISH BOWKER
Elderslea, Upper Hutt
Summary
Jack of All Trades with a varied skillset; focussed on Tiaki/Sustainability, Whanaungatanga/Welfare of others, and Tupungia/Growth.
Overview
10
10
years of professional experience
Work History
Venue Manager
Sweet Axe Throwing Co.
09.2022 - Current
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Building maintenance, via basic construction, painting, collaborating with contractors, correspondence with landlord
- Assisted with public relations by participating in community events, which helped to draw in new business and patrons.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Coordinated with cross-functional teams to ensure seamless event execution, leading to positive guest experiences and strong client relationships.
- Championed sustainability initiatives within the venue operations, leading to a reduced environmental footprint and an enhanced reputation as an eco-conscious event space.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Optimized space utilization within the venue by designing flexible floor plans that could accommodate various types of events ranging from intimate gatherings to large-scale functions.
Bar Manager
Te Aro Brewing Ltd.
07.2021 - 09.2022
- Enhanced team productivity through effective scheduling and task delegation.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Increased revenue with creative marketing initiatives and promotional events.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Duty Manager
Boneface Brewing Co.
11.2020 - 06.2021
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
2IC Manager
Toll Group
10.2014 - 11.2017
- Improved team productivity by streamlining daily operations and implementing efficient processes.
- Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.
- Resolved complex issues promptly through effective troubleshooting techniques, root cause analysis, and solution implementation.
- Corresponded with Interislander to safely transport our Dangerous Goods across the Cook Strait.
Skills
- Event planning and management
- Advertising and marketing
- Facility Oversight
- Presentations and public speaking
- Staff Supervision
- Health and safety compliance
- Crowd Control
- Administrative Management
- Written Communication
- Team Leadership
- Human Resources
- Staff Development
Timeline
Venue Manager
Sweet Axe Throwing Co.
09.2022 - Current
Bar Manager
Te Aro Brewing Ltd.
07.2021 - 09.2022
Duty Manager
Boneface Brewing Co.
11.2020 - 06.2021
2IC Manager
Toll Group
10.2014 - 11.2017
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