Front Desk Manager
- Trained and mentored new staff on customer service best practices and operational procedures.
- Resolved attendee complaints promptly, enhancing overall guest satisfaction and loyalty.
- Supervised front desk operations, ensuring seamless attendee check-in processes.
- Kept accounts in balance and ran daily reports to verify totals.
- Established strong rapport with returning guests while building new connections with first-time visitors.
- Greeted and assisted attendees by gathering information pertaining to bookings or requests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Handled tasks and responsibilities for front office employees during periods of understaffing.

