Hamish Chimanlal
Auckland
Summary
Having grown up and worked in my family's clothing store in Tonga, I developed strong expertise in customer service, sales, office management, and product knowledge. Over the years, I performed various roles, including serving customers, organizing stock rooms, and single-handedly managing the store, ensuring smooth operations and exceptional customer experiences. My role as a retail assistant at a Stihl Shop in New Zealand further enhanced my understanding of the retail environment and broadened my knowledge of outdoor power equipment. Currently, as a student pursuing a Bachelor of Information Technology, I am acquiring valuable skills in graphic design, network management, web development, and more. I am eager to leverage my diverse experience and skills to be a valuable asset to any organization.
Overview
5
5
years of professional experience
Work History
Retail Assistant
Stihl Shop Ellerslie
05.2024 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted customers with prompt and polite support in-person and via telephone.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Answered incoming calls and emails to provide product information, features and benefits.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled outdoor power equipment.
Jack of All Trades
Lalita Store
12.2019 - 03.2024
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Stocked, tagged and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Edited documents to keep company materials free of grammar errors.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Input data into spreadsheets and databases.
- Pressed and folded items upon arrival in store to increase visual appeal.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Encouraged customers to find accessories and other upsell items to complete ensembles.
- Assisted customers with selecting clothing items and accessories based on individual needs.
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Aid customers by helping them determine size and ideal color of clothing.
Education
Bachelor of Information Technology - Information Technology
Otago Polytechnic
Auckland, NZ03-2027
Skills
- Retail transactions processing
- Stockroom organization
- Customer engagement
- Cash handling accuracy
- Inventory replenishment
- Visual merchandising
- POS systems
- Complaint handling
- Multitasking
- POS system operation
- Effective communication
- Upselling strategies
- Customer assistance
- Customer service
- Sales floor organization
- Cash register operation
- Display merchandising
- Cleaning and sanitizing
- Building customer loyalty
- Merchandise recommendations
- Heavy lifting
- Graphic design skills
- Networks
- Hardware installation
- HTML
- CSS
- Web development expertise
- Information systems
- Mail handling
- File organization
- Advanced MS office suite
- Excel spreadsheets
- Social media
Languages
English
Native or Bilingual
Tongan
Professional Working
Timeline
Retail Assistant
Stihl Shop Ellerslie
05.2024 - Current
Jack of All Trades
Lalita Store
12.2019 - 03.2024
Bachelor of Information Technology - Information Technology
Otago Polytechnic
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