Hamish Cross
Christchurch,New Zealand
Summary
I have spent over 30 years in the automotive industry. Firstly working as a mechanic, then eventually owning my own workshop.
For the last 6 years I have worked in sales and management
During my time in Melbourne I was one of the top performing salesman in the Dutton's group before returning back to Christchurch where my family are based.
I have a natural sales ability and am able to build a rapport with customers easily, resulting in the sale of goods.
I am very passionate about sales and would consider myself a high achiever.
Overview
16
16
years of professional experience
Work History
Owner /Operator.
Vehicles Under $6990 Ltd
Christchurch, New Zealand
10.2021 - 04.2024
- Managed daily operations of the business, including staff, sales, inventory, social media and accounting. Selling 20-30 cars per month in busy months.
- Buying of all vehicles.
- Dealing with car sales, All finance applications.
- Pricing all trade in vehicles.
- Organising , reconditioning of all vehicles pre sale.
- Rectifying of any post sale issues.
- Using Motor Cental or Just car software.
Senior Salesman
Wholesale Motors.
Christchurch, New Zealand
08.2020 - 10.2021
- Greeted customers and identified their needs and preferences.
- Monitored industry trends in order to stay abreast of current developments in the field.
- Participated in regular meetings with senior management team members to discuss overall strategy for increasing revenue growth.
- Developed customer relationships to encourage repeat business.
- Provided vehicle test drives to prospective buyers.
- Assisted in the preparation of used vehicle sales contracts, including all necessary documentation and paperwork.
- Negotiated deals with potential customers in person or over the phone.
- Maintained an up-to-date knowledge of product features and warranties offered by competing dealerships.
- Performed quality inspections on incoming trade-in vehicles prior to sale.
- Processed payments from customers using cash, checks, debit cards, credit cards, or financing arrangements.
- Handled customer inquiries regarding vehicle availability and pricing options via email or telephone calls.
Senior Salesman
EzyAuto Dutton's
Port Melbourne., Austraila.
06.2019 - 08.2021
- Responded promptly and effectively to customer inquiries regarding products and services offered by the company.
- Greeted customers and provided assistance with selecting vehicles.
- Provided detailed product information to customers about features, options, warranties and financing terms.
- Demonstrated vehicle capabilities, operation and features to customers.
- Assisted customers in arranging trade-in appraisals for their existing vehicles.
- Negotiated prices with customers and closed sales transactions.
- Maintained a current knowledge of all products, services, pricing plans and new product launches.
- Followed up with customer inquiries regarding vehicle maintenance or repairs.
- Provided excellent customer service by maintaining a friendly attitude at all times.
Director
High Street Motors.
Rangiora., New Zealand
11.2007 - 03.2019
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Developed business plan and budget to maximize profitability.
- Created marketing strategies.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Carried out mechanical repairs, WOF's.
- Using Sam automotive workshop software.
Education
level 3/4 Automotive Engineering. - Automotive Engineering.
Nelson Polytechnic.
Nelson, NZ11-1994
High School Diploma -
Waimea College.
Nelson, NZ12-1992
Skills
- Qualified Automotive Mechanic
- Staffing
- Operational Reporting
- Mechanical recoveries
- Financial Planning
- Operations Management
- Operations Oversight
- Hiring
- Strategic Planning
- Marketing expertise
- Business Planning
- Relationship Management
Affiliations
- I love all kinds of motorsport and have competed myself for many years at a high level.
- Love to follow Super Rugby.
Accomplishments
- Qualified Automotive Mechanic.
- NZ class 1 Full Drivers License.
References
References available upon request.
Timeline
Owner /Operator.
Vehicles Under $6990 Ltd
10.2021 - 04.2024
Senior Salesman
Wholesale Motors.
08.2020 - 10.2021
Senior Salesman
EzyAuto Dutton's
06.2019 - 08.2021
Director
High Street Motors.
11.2007 - 03.2019
level 3/4 Automotive Engineering. - Automotive Engineering.
Nelson Polytechnic.
High School Diploma -
Waimea College.
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